Poor Customer Service

I am writing this as a formal complaint about the service I received from Verimark, Bluff Towers. I purchased a Vacuum cleaner on the 24.02.2024, The vacuum needed to be charged until the blue light went on to use it, It takes over 24 hours to charge, only to be used for less than 10 minutes. I went to them at the beginning of may they said they cannot refund. The Vacuum developed a fault shortly after purchased and as instructed by your customer service team, They would have to send it to a technician at Verimarks Warehouse ( sent 09.05.2024), since the vacuum was sent, I have not received feedback I had to call and ask them what is happening and they advised that the workshop will be in contact with us in 2 weeks. This lack of response and the delay in resolving my issue is unacceptable, I have been without a functioning vacuum for a month which has caused a significant inconvenience. Futhermore, the absence of any update or communication reflects poorly on your customer service standards. Given the circumstance I am requesting a full refund of my purchased price as stipulated under consumer protection laws. Please process this refund promptly to avoid any further inconvenience and to restore my confidence in your company I expect to receive a response to this complaint as soon as possible. Thank you for your immediate attention to this matter, I look forward to your prompt response and resolution.