NR
Nizam R
1 reviews | Active since Mar 2011
19 Sept 2023, 13:29
Poor back up and no faith in your own
Bought a vacuum cleaner. Returned it within a week. Was replaced with similar model. Constantly over heats. Sent in for repairs. Approximately two weeks now and no response. Unit is in excellent condition and only 7 days out of warranty. Getting the run around. Asked for managers details and the staff present laughed and walked away from us. I insisted they called the manager and when I did speak to her, I figured why the staff laughed. She is a poor manager who has no consumer ethics. Raising her voice at me and then speaking to someone else whilst I was on the phone. Pathetic service.
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Replies (3)0
Replies (3)
Verimark's replyOfficial
19 Sept 2023, 14:04Good day Nizam
Thank you for informing us of your disappointing experience with the purchase of one of our products and our poor customer service in one of our stores.
Thank you for informing us of your disappointing experience with the purchase of one of our products and our poor customer service in one of our stores.
Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us, and we need to know when a product has fallen short of our customers' expectations.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
Your rights regarding the CPA
What can I do if the goods are defective?
If your goods turn out to be defective within the first 6 months after you received them from us, we will repair them, replace them, or give you a refund, provided that it is a material defect and that the defect did not develop as a result of abuse, fair wear, and tear, or through not following our or the manufacturer’s instructions.
If your goods show a defect after the initial 6-month period but are still within the manufacturer’s warranty period, Verimark will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace.
If the goods become defective once the manufacturer’s warranty has expired, we can arrange with the manufacturer or its agent to repair them. No repairs will be done without you approving a quotation first.
Please provide the following details:
- What is the repair number?
- When did you hand in your unit for repairs
- What date did you purchase your unit
- Do you still have the proof of purchase
Await your response herein in order to assist you accordingly
Regards
The Verimark team
The Verimark team
Verimark's reply19 Sept 2023, 14:04
Official
Good day Nizam
Thank you for informing us of your disappointing experience with the purchase of one of our products and our poor customer service in one of our stores.
Thank you for informing us of your disappointing experience with the purchase of one of our products and our poor customer service in one of our stores.
Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us, and we need to know when a product has fallen short of our customers' expectations.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
Your rights regarding the CPA
What can I do if the goods are defective?
If your goods turn out to be defective within the first 6 months after you received them from us, we will repair them, replace them, or give you a refund, provided that it is a material defect and that the defect did not develop as a result of abuse, fair wear, and tear, or through not following our or the manufacturer’s instructions.
If your goods show a defect after the initial 6-month period but are still within the manufacturer’s warranty period, Verimark will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace.
If the goods become defective once the manufacturer’s warranty has expired, we can arrange with the manufacturer or its agent to repair them. No repairs will be done without you approving a quotation first.
Please provide the following details:
- What is the repair number?
- When did you hand in your unit for repairs
- What date did you purchase your unit
- Do you still have the proof of purchase
Await your response herein in order to assist you accordingly
Regards
The Verimark team
The Verimark team
NR
Nizam R's updateReviewer Update
19 Sept 2023, 14:22Good afternoon
Thank you for your prompt response.
Booking repair number 126837
Unit purchased 22nd August 2022. Unit returned a week later and was replaced.
I also suggested paying in a difference for a newer improved hydro vac.
Thank you for your prompt response.
Booking repair number 126837
Unit purchased 22nd August 2022. Unit returned a week later and was replaced.
I also suggested paying in a difference for a newer improved hydro vac.
NR
Nizam R's update19 Sept 2023, 14:22
Reviewer Update
Good afternoon
Thank you for your prompt response.
Booking repair number 126837
Unit purchased 22nd August 2022. Unit returned a week later and was replaced.
I also suggested paying in a difference for a newer improved hydro vac.
Thank you for your prompt response.
Booking repair number 126837
Unit purchased 22nd August 2022. Unit returned a week later and was replaced.
I also suggested paying in a difference for a newer improved hydro vac.
Verimark's replyOfficial
22 Sept 2023, 11:28Good day
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required.
· This is a satisfactory guarantee we offer our customers.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline is missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store)
Repairs
· Within 6 months from the purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
The customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
· Outside the first 6 months from the purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
The customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
Thank you
Verimark's reply22 Sept 2023, 11:28
Official
Good day
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required.
· This is a satisfactory guarantee we offer our customers.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline is missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store)
Repairs
· Within 6 months from the purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
The customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
· Outside the first 6 months from the purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
The customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
Thank you