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CS
Chris S

1 reviews | Active since Jul 2018

10 Jul 2018, 10:51

Poor after sale service.

I bought a vacuum cleaner from Verimark in Game at Greenacers Port Elizabeth and the the vacuum cleaner is still under guarantee. The vacuum cleaner was found as faulty yesterday and was returned to Verimark and the consultant informed me that I must take the machine to the repair services center. I feel that this was Verimark's duty to either fix or replace the machine. They sent me to many different contact numbers to find assistance which I feel is Verimark's duty and not mine as the customer.

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Replies (4)
Verimark
Verimark's reply10 Jul 2018, 13:26
Official

Dear Chris Swart

Thank you for bringing this to our attention, our sincere apologies for any inconvenience caused. Thank you for taking my call earlier

We are currently investigating this as a matter of urgency

We will revert back shortly

Kind regards

Verimark team

CS
Chris S's update12 Jul 2018, 09:16
Reviewer Update
Still nothing happened after converstion with verimark customer support. It was promised the vacuum cleaner will be picked up for evaluation
CS
Chris S's update16 Jul 2018, 16:18
Reviewer Update
I'm pleased to announce that Verimark customer care has accommodated me by replacing the faulty vacuum cleaner with a brand new one. Thank you very much.
Verimark
Verimark's reply17 Jul 2018, 13:40
Official

Dear Chris Swart

Thank you for taking the time to share your positive experience on Hello peter

Verimark prides itself in offering quality products together with excellent customer service and we are very pleased to know you experience exactly this

Thank you for your support. :-)

Should you require any further assistance please do not hesitate to contact us directly on ***and one of our friendly customer care consultant will assist you.

Kind regards

Verimark team