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Sumaya T
1 reviews | Active since Mar 2022
14 Apr 2025, 12:21
Pathetic Twizz mop Verimark!
Purchased a twizz mop last month, doesn't work the way it should. I twist it all the way till it cannot turn anymore, but the water is still SOAKED IN THE MOP AND DOESN'T COME OUT. it's like it was never squeezed at all! Pathetic product, and I'm definitely not happy with my purchase
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Replies (3)0
Replies (3)
Verimark's replyOfficial
14 Apr 2025, 12:52Hi Sumaya, Thank you for your message, and we're sorry to hear about the issue with your Twizz Mop.
Please return the mop to Game Gateway with your proof of purchase. Our team there will assess the unit and assist you under the 1-year guarantee. Kind regards,
The Verimark Team
Please return the mop to Game Gateway with your proof of purchase. Our team there will assess the unit and assist you under the 1-year guarantee. Kind regards,
The Verimark Team
Verimark's reply14 Apr 2025, 12:52
Official
Hi Sumaya, Thank you for your message, and we're sorry to hear about the issue with your Twizz Mop.
Please return the mop to Game Gateway with your proof of purchase. Our team there will assess the unit and assist you under the 1-year guarantee. Kind regards,
The Verimark Team
Please return the mop to Game Gateway with your proof of purchase. Our team there will assess the unit and assist you under the 1-year guarantee. Kind regards,
The Verimark Team
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Sumaya T's updateReviewer Update
14 Apr 2025, 19:54Hi and thank you for the prompt response, but there's a problem on my side, I've moved homes and that's the reason I bought the twizz mop, and I never think I would have an issue with it as I've purchased other verimark mops before without issues, so I've thrown the receipt away. But the mop is VISIBLY still new. Is there anything that can be done about it ?
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Sumaya T's update14 Apr 2025, 19:54
Reviewer Update
Hi and thank you for the prompt response, but there's a problem on my side, I've moved homes and that's the reason I bought the twizz mop, and I never think I would have an issue with it as I've purchased other verimark mops before without issues, so I've thrown the receipt away. But the mop is VISIBLY still new. Is there anything that can be done about it ?
Verimark's replyOfficial
15 Apr 2025, 07:22Hi Sumaya, Thank you for your message. In order for us to assist you properly, we do need proof of purchase to confirm the guarantee. You can try checking with Game to see if they can help you with a reprint of the receipt. Kind regards,
The Verimark Team
The Verimark Team
Verimark's reply15 Apr 2025, 07:22
Official
Hi Sumaya, Thank you for your message. In order for us to assist you properly, we do need proof of purchase to confirm the guarantee. You can try checking with Game to see if they can help you with a reprint of the receipt. Kind regards,
The Verimark Team
The Verimark Team