Pathetic store agents/Pathetic Call Centre Agents

Bought a stupid vacuum cleaner in December 2018 uses it twice and started to misfire from the motor. Took it back to Pick n Pay Hyper in Woodmead on the 22nd April and was told it will take 14 days. I was assisted by a Verimark store agent Nqobile was her name. After all this days without hearing anything I decided to contact Verimark on the 20th May only to be told by clueless Patricia that I need to go back to Pick n pay because clueless Nqobile didn't give me a copy of whatever she took down for the return of the Vacuum Cleaner.

Fast forward Patricia promised to call back with a follow up with Pick n pay. She called back on the 21st and told me they have my vacuum on their warehouse/storage or whatever they keep the stuff. She tells me they have only received it on the 13th May and I proceeded to ask her what about the 14 DC days commitment and she told me I should I ask Pick n pay. I am confused as to who am dealing with here Verimark or Pick n pay ? As I am sitting I am still waiting for the email with a ref number that she was suppose to send me but never did, she blamed clueless Nqobile for not providing me with the copy but I am still waiting for hers.

All I am asking for my property, I purchased it with my hard earned money so i believe I deserve a little respect. It's clear you don't have any respect for your clients hence you have clueless staff members.