RE
RUPA E
1 reviews | Active since Sept 2017
25 Sept 2025, 22:40
Pathetic services repairs. Product still under warranty
I gave my Genesis Hydrovac Plus, which is still under warranty, in for repairs at the Verimark Direct Store in Pietermaritzburg on 06/09/25. 20 days later and i am still waiting for a call. When I called today, there was was confusion. No one knew what vacuum it was or where and when it will be ready. Service repair no. 149345. Your warranty is not recognised and repairs are not taken seriously Verimark aftersales is pathetic.
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Verimark's replyOfficial
26 Sept 2025, 06:43Dear Rupa, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced regarding the repair of your Genesis Hydrovac Plus. This is not the level of service we aim to provide, especially for a product that is still under warranty. We have noted your service repair number (149345) and will urgently follow up with the Pietermaritzburg store to locate your unit and provide you with accurate feedback on the status of your repair. One of our customer care team members will contact you directly on the details provided to ensure this matter is resolved as quickly as possible. We value your support and thank you for your patience while we work to resolve this matter. Kind regards,
Verimark Customer Care
Verimark Customer Care
Verimark's reply26 Sept 2025, 06:43
Official
Dear Rupa, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced regarding the repair of your Genesis Hydrovac Plus. This is not the level of service we aim to provide, especially for a product that is still under warranty. We have noted your service repair number (149345) and will urgently follow up with the Pietermaritzburg store to locate your unit and provide you with accurate feedback on the status of your repair. One of our customer care team members will contact you directly on the details provided to ensure this matter is resolved as quickly as possible. We value your support and thank you for your patience while we work to resolve this matter. Kind regards,
Verimark Customer Care
Verimark Customer Care