pathetic service and useless products
<p>I purchased a verimark exercise machine from game for just over R4000.... about two months ago it started to shock if i used it bare foot and i called game and they confirmed its probably nothing and will stop eventually. It has now started to switch off whilst you on the machine making it a hazard to myself and my husband who are usong this machine on a weekly basis. I went into game to return it only to be told they need to test it before they replace it....what **** is that....if its a manufacturing problem and is not safe do you think customers want you to just fix the same old piece of **** only for it to give them the same issue a few months down the line.Also you spend all that money on adverts and trlling the public how great these products are...rather teach your store consultants not to lie cause when ee purchased this machine the verimark guy at game told us that in the first two years if there are issues they will replace it as it has a 2 year guarantee which is not the case. They will do anything to sell you the machine but to help you after that is their least priority.Its not the staff at game...its verimark that are at fault cause according to game the consultants should inform customers of all details before purchasing which is not what happened at all. I am totally disgusted by this service.</p>
Dear Fiona-Jade Pillay
Thank you for taking time to raise your concern on Hello peter .
Please accept our sincere apologies for the inconvenience caused ,we are currently investigating this as a matter of urgency
We will revert back shortly
Kind Regards
Verimark Team.
Dear Fiona-Jade Pillay
Thank you for taking time to raise your concern on Hello peter .
Please accept our sincere apologies for the inconvenience caused ,we are currently investigating this as a matter of urgency
We will revert back shortly
Kind Regards
Verimark Team.
Good Day Fiona
Please be advised that your V Trainer has just been delivered to our Service Centre in Durban by Games’ Couriers.
We are currently sorting out all the necessary paperwork, and we will have your new unit ready to be sent out with Games’ couriers tomorrow, which we will confirm with you, as soon as it has been collected form us.
We apologise for the inconvenience caused.
Please do not hesitate to contact me should you require any further assistance.
Kind Regards
Verimark Team
Good Day Fiona
Please be advised that your V Trainer has just been delivered to our Service Centre in Durban by Games’ Couriers.
We are currently sorting out all the necessary paperwork, and we will have your new unit ready to be sent out with Games’ couriers tomorrow, which we will confirm with you, as soon as it has been collected form us.
We apologise for the inconvenience caused.
Please do not hesitate to contact me should you require any further assistance.
Kind Regards
Verimark Team
