Pathetic service

So, my wife bought a vacuum from Verimark in-store at Macro Ottery, CT. We have the vacuum for less 6 months making it well within the CPA and guarantee timeframe. The vacuum is giving issues and we took it back to the store requesting a replacement unit. Per the Verimark & Marko representatives, they can't replace, the need to send it away for repairs. This process takes up to 30 days to advise on the issue. My question to them was, if you can't replace the unit, what can be done to speed up the process? The cannot guarantee me anything. What kind of service is this? Asked for contact details of Verimark's supervisor, allegedly this cannot be provided. Again, what service is Verimark providing? The Verimark did not even attempt to call anyone because his supervisor is on leave, admitting that there is no other decision maker available, he claims his next in charge but he can't make a decision. So, when the supervisor goes on leave, Verimark's decisions is on pause.

Pathetic service.