pathetic guarantee nd assistance

<p>My almost 11yrs old daughter bought a colour flying ball from verimark Galleria while she was with her grandad. She paid R199 from her pocket money date of purchase was 03/10/2016 on the 15/10/2016 before the 15 day return period I took it back to the store to return the item however I was told that it was damaged. The ball wasn't cracked however the switch was moved. My daughter claims she has used the ball once nd I'm not sure if it fell. I work at the Air Force and we have helicopters so when my daughter bought the ball she had the impression that it wud be like a helicopter however she wasn't able to fly the ball outside coz it wasn't meant for outdoors so she used it in the house. My home has low ceilings nd flying it indoors is definately not fun for a child her age. I spoke to the store to advise there clients that certain items are for a specific age group coz she is almost 11 nd she was sold a toy for 14yrs nd above as well as to notify a kid of the specs of the toys. This was a useless toy. I will not be doing any business with Verimark in the near future I am totally annoyed at the fact that a R199 toy lasted only one day. Pathetic and ur exchange policy should be looked at since your slip says 15 day return or exchange if ur not entirely satisfied with the product. This toy wasn't meant for the outdoors so which kids play indoors to utilise such a device. It's really sad at the **** that is being sold. I have bought numerous products from verimark bauer pots nd pans, the turbo dryer R899 last month a shark stic nd 3 floor wiz mops plus bucket. I won't be doing business with verimark in the future. This incident left my 10yr old in tears as she has spent her savings on a product that lasted her only a day nd it wasn't what she thought she was buying.</p> <p>Truely dissapointing</p> <p>I will not recommend your store to anyone I wish I could return everything I ever bought from verimark nd take my business to ppl that care.</p> <p>Disgusted by the after service and the lack of guarantee nd the return policy</p> <p>Many thanks</p> <p>Mrs S. Davids</p> <p> ********** </p> <p> </p>