Pathetic

On the 9 of November 2017 I logged a complaint regarding a Genesis Irion I bought on the 13 of May 2017. A lady by the name of Patricia Mohloki assisted me and replaced the irion. The irion was replaced with a display irion the Key West Branch had because Verimark had no stock.

I accepted the irion and 6 month later the irion stops working. This is what happened to the previous irion it only worked for 6 months.

I called Patricia several times but I'm transfered to a answering machine. I called the reception ask if Patricia is at work and I'm told she's only coming back on Monday and I'm now transfered to a lady by Cicilia Nhlapho.

I start explaining to Cecilia what happened and she tells me that I have to book the irion at a Verimark branch the irion needsto go for assessment which takes 14-21 days.

I'm a mother and a student. I have laundry that needs to be ironed and I'm expected to wait 14-21 days for the assessment? What assessment? Clearly this irion needs to be recalled as the first Genesis Steam Irion. How can 3 irions be a factory fault?

I asked Cicilia if she was aware of the false advertising slogans Verimark uses. I bought this irion and promised great results. No one told me it only lasts 6 months. I'm so exhausted with Verimark ****s it's just causing me endless mind fatigue.