DS
DL S
1 reviews | Active since Oct 2015
01 Dec 2025, 09:51
NOTES DEFECTIVE PRODUCT SAYS I MUST REPLACE DESPITE IT BEING UNDER GUARANTEE PATHETIC
After Game N1 City getting my name and surname and not logging my repair correctly I finally get it back and then get told that Verimark fixed the motor BUT not the floor brush or replaced it, their words from the Somerset West repairs office on my repair slip says" The floor brush is defective", consider to buy a new turbo floor brush" now if it is under guarantee as IT SAYS ON THE FORM and you note the BRUSH IS DEFECTIVE why not replace the entire unit, pathetic what am I supposed to do with the vacuum if the main component does not work!!! PLEASE REPLACE THIS SO I CAN USE THE VACUUM!
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Verimark's replyOfficial
01 Dec 2025, 10:24Dear DL Samuels, We sincerely apologise for the frustration and inconvenience caused regarding your vacuum repair. Please note that all our vacuums come with a 3-Year Motor Guarantee and a 2-Year Quality Guarantee, which covers any manufacturing defects in materials or workmanship occurring during regular usage. However, accessories such as the floor brush and filters are not covered under this guarantee, as they are subject to normal wear and tear. You are welcome to purchase replacement parts, including turbo floor brushes, directly from our Verimark Direct stores (these are not available through our retail partners). To locate the store nearest you, please use the Store Finder on our official website: www.verimark.co.za. Our staff will assist with pricing and ordering if the part is not immediately in stock. We appreciate your understanding and thank you for your continued support. Regards,
The Verimark Team
The Verimark Team
Verimark's reply01 Dec 2025, 10:24
Official
Dear DL Samuels, We sincerely apologise for the frustration and inconvenience caused regarding your vacuum repair. Please note that all our vacuums come with a 3-Year Motor Guarantee and a 2-Year Quality Guarantee, which covers any manufacturing defects in materials or workmanship occurring during regular usage. However, accessories such as the floor brush and filters are not covered under this guarantee, as they are subject to normal wear and tear. You are welcome to purchase replacement parts, including turbo floor brushes, directly from our Verimark Direct stores (these are not available through our retail partners). To locate the store nearest you, please use the Store Finder on our official website: www.verimark.co.za. Our staff will assist with pricing and ordering if the part is not immediately in stock. We appreciate your understanding and thank you for your continued support. Regards,
The Verimark Team
The Verimark Team