1 reviews | Active since Apr 2011
Not hounoring their promise of 1 year quality guar
I bought a genesis iron for 749.00 from Verimark at game on 01 Nov 2014, the iron stopped working and I tried returning it for a new iron since they have a 1 year quality guarantee with their iron, they refused to exchange it for a new one and told me that I must wait for it to go for repairs, I then asked what I am expected to do with my laundry since this is the only iron I have and cannot wait for 21 days, I then called Dale at their Santon office and she told me the same thing and further sad that the new consumer act requires them to take irons for repairs and not replace them, and it is ok I can go to hello peter to report this and they will just get someone from their site to call me, I need an iron now to use and I must now go buy another one after spending R749.00 for their product, and that did not seem to worry any of them. Yesterday I had to go buy a Phillips iron from Clicks.
Thank you for raising your concern on Hellopeter. Our apologies for the inconvenience caused in this regard.
The Genesis Advanced Steam Iron has a 1 year quality guarantee. As per our email correspondence, Verimark will gladly assist with an exchange or repair under guarantee if there is a manufacturing or material defect on your Genesis Advanced Steam.
In order for us to determine whether there is a manufacturing or material defect, we have to conduct a technical assessment. We operate strictly within the ambits of the Consumer Protection Act (CPA) to ensure our customers are protected and looked after. We use the 21 day lead time as a guideline prescribed by the CPA, but we would much rather under promise and over deliver by having the product returned within 7-14 days. Our sincere apologies that this was not explained to you properly.
Our Durban Service Center will update you on the progress and result of the assessment in due time.
Kind regards,
Verimark Team
Thank you for raising your concern on Hellopeter. Our apologies for the inconvenience caused in this regard.
The Genesis Advanced Steam Iron has a 1 year quality guarantee. As per our email correspondence, Verimark will gladly assist with an exchange or repair under guarantee if there is a manufacturing or material defect on your Genesis Advanced Steam.
In order for us to determine whether there is a manufacturing or material defect, we have to conduct a technical assessment. We operate strictly within the ambits of the Consumer Protection Act (CPA) to ensure our customers are protected and looked after. We use the 21 day lead time as a guideline prescribed by the CPA, but we would much rather under promise and over deliver by having the product returned within 7-14 days. Our sincere apologies that this was not explained to you properly.
Our Durban Service Center will update you on the progress and result of the assessment in due time.
Kind regards,
Verimark Team