Not happy
<p>ln June this year l took my big green vacumn cleaner to the Mall of the South, the lady behind the counter agreed with me that the vacumn cleaner did not have enough power so she sent it in. This was in June.</p> <p>On the 28th of June l received a message saying it was ready for collection.</p> <p>When using the big green, it was exactly the same as before, with very little power.</p> <p>So we took it back l had to ask someone to help me as l am not able to pick up anything heavier than 5kg for 6 months.</p> <p>It was sent in again, on the 5th of August after phoning the store and being told on numerous occasions to wait for the sms from repairs l phoned Verimark head office, they got the store on the line and eventually l was told to come and pick it up Monday the 8th.</p> <p>l tried the big green yesterday and to my dismay found it to still be in the same condition. l again phoned Verimark head office and was told to take it back to the same store.</p> <p>First of all l cant do that and secondly l have had enough, i was charged R1125.00 to repair this big green, for what a filter that they replaced, l have been **** to and ****** from, l took it to Verimark because l trusted them.</p> <p>l am not very happy</p> <p> </p>
Dear Elaine
Thank you for taking the time to raise your complaint on Hellopeter, as well as taking my call on Friday.
Please accept our most sincere apologies for any inconvenience caused. I can assure you this is not the Verimark standard.
Thank you for sending the unit back to our Mall of the South store. We will be collecting the unit today. We will be in contact shortly with feedback.
Thank you.
kind regards
Verimark
Dear Elaine
Thank you for taking the time to raise your complaint on Hellopeter, as well as taking my call on Friday.
Please accept our most sincere apologies for any inconvenience caused. I can assure you this is not the Verimark standard.
Thank you for sending the unit back to our Mall of the South store. We will be collecting the unit today. We will be in contact shortly with feedback.
Thank you.
kind regards
Verimark
