Not CPA (Consumer Protection Act) Compliant!

Referral Number: *** - Item bought at Makro Centurion & supp**** by Verimark.

I purchased a Genesis Vacuum Cleaner from Verimark and returned it within six months due to a defect in the suction pipe trigger. On 24 January 2026, I handed the unit to the Verimark repair center. Despite my clear rights under the Consumer Protection Act (CPA), the repair center refused to honor the CPA provisions and proceeded to repair the unit without my consent. On 14 February 2026, I collected the vacuum. The unit remained unopened until 17 February 2026, when I discovered to my shock that the bucket and filter mechanism had been replaced with old, secondhand parts. The bucket is cracked, and the filter mechanism’s label is partially scratched off. This constitutes: - Violation of CPA Section 56: I was entitled to a refund, replacement, or repair at my choice within six months of purchase. - Unauthorized repair: The repair was carried out without my consent. - *****ulent substitution of parts: The unit was returned with visibly used and damaged components. I have photographic evidence documenting the condition of the vacuum before and after the repair, clearly showing the secondhand parts. Given these facts, I am opening a case with the CPA and filing a ******** complaint with the SAPS for *****ulent practices by the Verimark repair center.