1 reviews | Active since Mar 2020
Not being visible with customers when purchasing goods
Late November 2020 I bought a R1000 toy at very mark colonnade,2021 late February I returned the toy for quality problem the assistant told me that they can not exchange or refund me,what they can do is take the toy to repairs then I'll have to pay the charges,they told me that there policy says after 15 days you can't exchange or get a refund,I asked for that policy cause it was not at the back of the slip they couldn't provide me with one. They told me to leave the toy they'll take it to their offices then the office will call me in to weeks but that didn't happen they called after two weeks on 05 March 2021 between 11:00 and 12:00 hours telling me that I must pay R900.00 for repair,I told the consultant that I won't do that,asked for the manager she told me the manager will call me. I haven't receive a call from the manager.
Thank you for contacting Verimark. We apologise for any inconvenience caused. We follow the consumer protection act very closely regarding our products.
Due to the nature of the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions, toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at Verimark’s discretion.
When purchasing children's goods and toys you must ensure that these goods and toys are used for the age group as described on the packaging, for purpose for which they were designed and with parental supervision. We will not be liable for any damages suffered by you or any other person caused by the misuse and/or abuse of the children's goods and toys bought from Verimark. All liability for such damages shall remain with the supplier of the children's goods and toys.
Please note however that toys carry no guarantee.
I unfortunately cannot change the above policy which is the company policy.
You are welcome to contact us should you require further information Kind regards Verimark team
Thank you for contacting Verimark. We apologise for any inconvenience caused. We follow the consumer protection act very closely regarding our products.
Due to the nature of the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions, toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at Verimark’s discretion.
When purchasing children's goods and toys you must ensure that these goods and toys are used for the age group as described on the packaging, for purpose for which they were designed and with parental supervision. We will not be liable for any damages suffered by you or any other person caused by the misuse and/or abuse of the children's goods and toys bought from Verimark. All liability for such damages shall remain with the supplier of the children's goods and toys.
Please note however that toys carry no guarantee.
I unfortunately cannot change the above policy which is the company policy.
You are welcome to contact us should you require further information Kind regards Verimark team