BN
Bruwer N
1 reviews | Active since Mar 2009
08 Feb 2015, 14:08
No warranty on products
HI,<br> <br> I bought a Bauer pan. I have noticed that the pan has warped and does flat on the stove anymore. I have tried to take it back to the store at Tygervally. They only answer that they gave me was that they only take pans for recoat and that I have to contact Verimark myself. <br> I phoned the number that they gave me(which did not work) Got a number that did work and was put on hold. Left a message on there website, still waiting for an answer back.<br> Why do they put a warranty on the box saying never to buckle warp or bend on the box and then when you try and talk to somebody then nobody is interested in your problem?
Helpful (0)
Replies (1)0
Replies (1)
Verimark's replyOfficial
09 Feb 2015, 09:32Hello bruwerva,
My sincere apologies for the inconvenience caused.
You are correct, we do guarantee that the Bauer pan will not buckle, bend or warp. We have been in contact with the Tygervally Verimark store and will gladly exchange your unit.
Unfortunately we do not have stock in that store at the moment but we will ensure stock is sent on their next consignment. The store manager, Johan will be in contact with you once this is received.
Thank you for your continued support.
Kind regards,
Verimark Team
My sincere apologies for the inconvenience caused.
You are correct, we do guarantee that the Bauer pan will not buckle, bend or warp. We have been in contact with the Tygervally Verimark store and will gladly exchange your unit.
Unfortunately we do not have stock in that store at the moment but we will ensure stock is sent on their next consignment. The store manager, Johan will be in contact with you once this is received.
Thank you for your continued support.
Kind regards,
Verimark Team
Verimark's reply09 Feb 2015, 09:32
Official
Hello bruwerva,
My sincere apologies for the inconvenience caused.
You are correct, we do guarantee that the Bauer pan will not buckle, bend or warp. We have been in contact with the Tygervally Verimark store and will gladly exchange your unit.
Unfortunately we do not have stock in that store at the moment but we will ensure stock is sent on their next consignment. The store manager, Johan will be in contact with you once this is received.
Thank you for your continued support.
Kind regards,
Verimark Team
My sincere apologies for the inconvenience caused.
You are correct, we do guarantee that the Bauer pan will not buckle, bend or warp. We have been in contact with the Tygervally Verimark store and will gladly exchange your unit.
Unfortunately we do not have stock in that store at the moment but we will ensure stock is sent on their next consignment. The store manager, Johan will be in contact with you once this is received.
Thank you for your continued support.
Kind regards,
Verimark Team