No value for money with Genesis Hydrovac Extreme

I have sent email to Verimark and Makro regarding my disappointing purchase. What a waste of hard earned money.

Genesis hydrovac extreme 2 delivered 21 December 2023. Now I have to say that I LOVE these machines. The suction power is amazing and no dust releases in the air like other machines. Sadly I have a complaint with this mechine bought 3 months ago.

When I first used it, it smelled funny but I thought it was because it was new that is why it smelled funny. So today I for the first time wanted to wash my carpet. I washed about 2 x 2 Metre when the machine started making funny noises and then a smell like burn. I immediately switched off the machine and waited 2 hours, switched it on and the sound and smell still there. This leaves me to believe that the motor is burnt or something.

Now I want to know this... My previous Genesis machine( the previous version with the pop up thingy when on top when switched on) I used it so much, washed carpets every few months and vacuuming every single day sometimes twice a day with the kids in the house and that genesis lasted 5 years before it died😥. I then went and bought a cheap R799 vacuum at Checkers for the meantime while I was saving up to buy new Genesis. That vacuum from Checkers is still working after 2 years as I passed it on to my daughter.

Now I paid R5000 for a Genesis because it was what I wanted and used to be the best machine and 3 months down the line and it's broken! No man where is the quality products you're supposed to get when paying this much for a vacuum cleaner??? Very disappointed with this machine and yes I know I must take it in as still under guarantee what bothers me is the fact that it broke after just 3 months😔 now they will probably repair it and face it I have read the complaints regarding repairs, the repairs usually last 3 or 4 months then the product breaks down again plus I saw complaints saying repairs takes 21 days so for 21 days I won't be able to vacuum my carpets! Can't see how a repair takes 21 plus days. Hardly seems like Verimark is delivering value for your money these days.