IK
Ilze Kinnear-Porter
1 reviews | Active since Apr 2020
20 Apr 2021, 15:37
NO SPARE PARTS FORCING NEW PURCHASES
I have a wet / dry vacuum cleaner and despite due care, both the vacuum and the wet pipes have cracked, thus rendering not only them useless but the entire machine. After months of trying, I managed to procure new pipes from the Verimark in Cradlestone Mall, only to find that the pipes don't even fit my machine. I am now stuck with a machine that I cannot use, as spare parts are simply not made available. This is NOTHING but a PLOY on the part of Verimark to force people to buy a new machine as they cannot and do not and will not support older models. This is unacceptable behaviour towards consumers.
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Replies (2)0
Replies (2)Verimark's replyOfficial
20 Apr 2021, 16:55Dear Ilze Kinnear-Porter
Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Verimark's reply20 Apr 2021, 16:55
Official
Dear Ilze Kinnear-Porter
Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Verimark's replyOfficial
23 Apr 2021, 15:26Hi Ilze Kinnear-Porter
Can you please advise , which vacuum cleaner you have
Can you send us the pictures of the parts that you are looking for on ***
Regards
Verimark team
Can you please advise , which vacuum cleaner you have
Can you send us the pictures of the parts that you are looking for on ***
Regards
Verimark team
Verimark's reply23 Apr 2021, 15:26
Official
Hi Ilze Kinnear-Porter
Can you please advise , which vacuum cleaner you have
Can you send us the pictures of the parts that you are looking for on ***
Regards
Verimark team
Can you please advise , which vacuum cleaner you have
Can you send us the pictures of the parts that you are looking for on ***
Regards
Verimark team
