NO SERVICE FROM VERIMARK MAYVILLE

Item: Verimark
Rating: 1
Author: Karin C

We bought a Genesis DuraVac from Verimark Mayville mall, we had it 6 months, it's making a very bad noise and a terrible burning smell. I took it in to the shop on 19 October and was advised that it will be booked in for repairs and will take between 1 and 2 weeks. We will either get a new machine alternatively one that was repaired. NO FEEDBACK, sales consultant never available when I call or even when I go to the store to get feedback on the process. I phoned Verimark customer services 30/10/2024 almost 2 weeks later, and was advised that no product under the repair code or cellphone number was handed in. I NEED ASSISTANCE, this is VERY UNPROFESSIONAL!!!

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Replies (1)

Verimark's replyOfficial

31 Oct 2024, 15:20

Dear Karin Coetzer,Thank you for reaching out to us and sharing your experience with our products. We’re truly sorry to hear about the trouble you’ve encountered and for any inconvenience caused by these issues.To assist you further and investigate the matter promptly, could you kindly provide us with the following details?

The exact store location within Mayville where the purchase and returns were handled.
Name of the salesperson who assisted you during your visits.
Repair reference number or any paperwork provided during your return visit.

Once we have this information, we’ll reach out to the store directly and expedite the resolution process for you.Thank you for giving us the opportunity to make this right. We’re committed to ensuring your satisfaction and appreciate your patience in resolving this issue.Warm regards,
Verimark Customer Care Team

Verimark's reply31 Oct 2024, 15:20

Official

The exact store location within Mayville where the purchase and returns were handled.
Name of the salesperson who assisted you during your visits.
Repair reference number or any paperwork provided during your return visit.