JL
Julia L
1 reviews | Active since Aug 2017
23 Mar 2021, 12:48
NO SERVICE & FAULTY GOODS
Verimark does not have any idea of what customer service or quality products are. Despite their products - in this case, the genesis cordless sweeper - their Somerset Mall branch phones do not get answered. I bought a genesis sweeper in May of 2020. The sweeper lasted a whole of 6 months. After a back and forth of roughly 1 month, they finally replaced the unit seeing that it was still under guarantee. However, the new unit did not even last 2 months. I handed the unit in on the 7th of March and have yet to receive ANY feedback. (this after I have sent emails as well as contact the service department a week ago.) Customer service is a basic thing that is worth so much. If you can't even get the basics right,, then I do not know how they do business.
Helpful (0)
Replies (5)0
Replies (5)
Verimark's replyOfficial
24 Mar 2021, 13:13Dear Julia
Thank you for informing us of your disappointing experience with the recent purchase of our products Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Your matter has been escalated to the relevant Area manager ,
You can go to the store to collect you Genesis Cordless Sweeper Tri Brush any time convenient for you
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***.Kind RegardsVerimark team
Thank you for informing us of your disappointing experience with the recent purchase of our products Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Your matter has been escalated to the relevant Area manager ,
You can go to the store to collect you Genesis Cordless Sweeper Tri Brush any time convenient for you
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***.Kind RegardsVerimark team
Verimark's reply24 Mar 2021, 13:13
Official
Dear Julia
Thank you for informing us of your disappointing experience with the recent purchase of our products Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Your matter has been escalated to the relevant Area manager ,
You can go to the store to collect you Genesis Cordless Sweeper Tri Brush any time convenient for you
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***.Kind RegardsVerimark team
Thank you for informing us of your disappointing experience with the recent purchase of our products Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Your matter has been escalated to the relevant Area manager ,
You can go to the store to collect you Genesis Cordless Sweeper Tri Brush any time convenient for you
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***.Kind RegardsVerimark team
JL
Julia L's updateReviewer Update
27 Mar 2021, 10:11Good day and sorry for the late reply. When you say go to the store, do I get a new Sweeper? Or has the previous one been fixed? And who do I speak to at the store as I still can't get hold of them on the phone.
JL
Julia L's update27 Mar 2021, 10:11
Reviewer Update
Good day and sorry for the late reply. When you say go to the store, do I get a new Sweeper? Or has the previous one been fixed? And who do I speak to at the store as I still can't get hold of them on the phone.
Verimark's replyOfficial
27 Mar 2021, 15:00Good Julia
They have repaired your sweeper
Theresa is the store Manager will assist you accordingly ,
The centre has a network problem .
You can go anytime to the store to collect your sweeper, please take your proof of purchase as we
Regards
Verimark
They have repaired your sweeper
Theresa is the store Manager will assist you accordingly ,
The centre has a network problem .
You can go anytime to the store to collect your sweeper, please take your proof of purchase as we
Regards
Verimark
Verimark's reply27 Mar 2021, 15:00
Official
Good Julia
They have repaired your sweeper
Theresa is the store Manager will assist you accordingly ,
The centre has a network problem .
You can go anytime to the store to collect your sweeper, please take your proof of purchase as we
Regards
Verimark
They have repaired your sweeper
Theresa is the store Manager will assist you accordingly ,
The centre has a network problem .
You can go anytime to the store to collect your sweeper, please take your proof of purchase as we
Regards
Verimark
JL
Julia L's updateReviewer Update
27 Mar 2021, 15:04As per initial conversation I do not have proof of purchase as the previous unit was replaced under guarantee
JL
Julia L's update27 Mar 2021, 15:04
Reviewer Update
As per initial conversation I do not have proof of purchase as the previous unit was replaced under guarantee
JL
Julia L's updateReviewer Update
29 Mar 2021, 16:28Good day. I got my new unit today. Thank you for that. However when I got home I realised that get did not give me my battery that was also handed in
JL
Julia L's update29 Mar 2021, 16:28
Reviewer Update
Good day. I got my new unit today. Thank you for that. However when I got home I realised that get did not give me my battery that was also handed in