No service

Verimark Direct Store key West is pathetic. I want to buy 2 products and they dont have the one in stock. I asked them if they were able to request the product and I will buy it from them. I waited for more than 40 minutes for someone to get back to me. I phoned them! The woman said her Store manager said I need to go to a different store. Maybe a R1200.00 is not that much but seems like the store manager is not really worried about making target...