1 reviews | Active since Nov 2010
No respect for consumer act.
<p>I purchased a oscillating cuter adapter kit and a few blades 3 weeks ago. The adapter kit makes it possible to use there brand blade with other oscillating cutters. I assembled the kit with one of there blades. The blade did not cut when I tested it and I saw that there were so much play between the adapter and the blade that the blade was not moving at all with the oscillating action. Totally unusable. I was wondering if they ever test what they are selling or at least frequently test there products. It is a total inconvenience. You buy something, get home and there is a design flaw. Especially if you stay far from the store and don't have time to go back. I tried to tighten the blade more to see if I could make it work. The adapter broke in 4 pieces. Can you believe it. A tool adapter for a cutting tool is from such week material that it broke into pieces.</p> <p><br />I eventually got time, 3 weeks later, out of my very busy schedule to get to the store, far out of my way. Unbelievably the lady told me: "Sorry sir, there is no warranty on this!"</p> <p><br />Verimark did not only wasted my time and fuel, but also my money with there low quality products. </p> <p><br />They also don't know the CPA states:</p> <p>" In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an imp**** warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:</p> <p>are reasonably suitable for the purpose that they are intended to be used for,<br />are of good quality, free of defects and in good working order, and<br />will be durable and usable for a reasonable period of time.<br />If goods are found not to comply with these requirements then:</p> <p>up to 6 months after receiving the goods;<br />the consumer can return the goods, or<br />get the goods replaced, or<br />get the goods repaired. "</p> <p> </p>
Hello Mr de Wet.
Thank you for taking my call earlier today as well as bringing this to our attention.
We have done a test and found an acceptable play between the blade and the adaptor. I have arranged for the store to send your broken one back for an assessment to be done.
The store will refund the money back into your account as per our discussion.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards
Verimark
Hello Mr de Wet.
Thank you for taking my call earlier today as well as bringing this to our attention.
We have done a test and found an acceptable play between the blade and the adaptor. I have arranged for the store to send your broken one back for an assessment to be done.
The store will refund the money back into your account as per our discussion.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards
Verimark
