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shanilrewards S
1 reviews | Active since Dec 2016
19 Feb 2024, 09:21
No feedback regarding repair of my vacuum.
I dropped off my Genesis hydrovac plus 22kpa suction at the gateway branch on 25/11/2023. I did not receive any call from the technician informing me further.
I get a call from the verimaark gateway branch asking me if I still want the machine to be repaired as it was sent back to the gateway branch. It is now the 19/02/2024 and no feedback.
Helpful (0)
Replies (5)0
Replies (5)
Verimark's replyOfficial
19 Feb 2024, 14:45Good Valued Customer
Please accept our apologies for any inconvenience caused, We will advise the store to rebook the unit and communicate via email correspondence
Regards
The Verimark team
Please accept our apologies for any inconvenience caused, We will advise the store to rebook the unit and communicate via email correspondence
Regards
The Verimark team
Verimark's reply19 Feb 2024, 14:45
Official
Good Valued Customer
Please accept our apologies for any inconvenience caused, We will advise the store to rebook the unit and communicate via email correspondence
Regards
The Verimark team
Please accept our apologies for any inconvenience caused, We will advise the store to rebook the unit and communicate via email correspondence
Regards
The Verimark team
Verimark's replyOfficial
23 Feb 2024, 08:44 Dear Shani
Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused.
We are happy that your matter has been resolved.
Please feel free to contact us directly should you require any further assistance.
Kind regards,
Verimark Team
Verimark's reply23 Feb 2024, 08:44
Official
Dear Shani
Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused.
We are happy that your matter has been resolved.
Please feel free to contact us directly should you require any further assistance.
Kind regards,
Verimark Team
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shanilrewards S's updateReviewer Update
01 Mar 2024, 05:57Kindly follow up to check if the machine has been sent for repairs as the guy at the gateway branch wants me to buy a new machine instead.
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shanilrewards S's update01 Mar 2024, 05:57
Reviewer Update
Kindly follow up to check if the machine has been sent for repairs as the guy at the gateway branch wants me to buy a new machine instead.
Verimark's replyOfficial
01 Mar 2024, 08:14Good Morning
Will do
Regards
The Verimark team
Will do
Regards
The Verimark team
Verimark's reply01 Mar 2024, 08:14
Official
Good Morning
Will do
Regards
The Verimark team
Will do
Regards
The Verimark team
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shanilrewards S's updateReviewer Update
25 Mar 2024, 11:26Can I get feedback as it is becoming very disappointing as we always buy our vacuums from verimark and have them repaired by verimark as well. Since November we didn't get a response regarding repairing the machine. Can I please get a manager to call me now.
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shanilrewards S's update25 Mar 2024, 11:26
Reviewer Update
Can I get feedback as it is becoming very disappointing as we always buy our vacuums from verimark and have them repaired by verimark as well. Since November we didn't get a response regarding repairing the machine. Can I please get a manager to call me now.