NK
Nicky K
1 reviews | Active since Oct 2023
15 Oct 2023, 10:34
NK Kiwiet
Hi, I bought a Floor Wizz Spray Floor Cleaner. Had it for 2 months then the handle broke / stick broke through default of product. I took it to a Verimark Store which the Manager said I need my till slip before they can help me. The Floor Wizz is still brand new, used 3 times since I bought it then it broke. I did not keep the slip coz to me it's not big equipment that has warranty. Now I'm a loser of R350 for Floor Wizz I hardly used. I have to perchuse the handle / stick which will cost an extra R280, so at the end of the day my Floor Wizzz will COST me in total R630. I'm very Disappointed in the way Verimark handled me as a client. So I just want everyone else to know what they all about. Thanks
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Verimark's replyOfficial
16 Oct 2023, 08:06 Good day NickyPlease see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfactory guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 a money-back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline is missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. The customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. The repair will be guaranteed for a period of three months, which will run
Kind regards
The Verimark team
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfactory guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 a money-back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline is missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. The customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. The repair will be guaranteed for a period of three months, which will run
Kind regards
The Verimark team
Verimark's reply16 Oct 2023, 08:06
Official
Good day NickyPlease see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfactory guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 a money-back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline is missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. The customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. The repair will be guaranteed for a period of three months, which will run
Kind regards
The Verimark team
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfactory guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 a money-back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline is missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. The customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. The repair will be guaranteed for a period of three months, which will run
Kind regards
The Verimark team