I-
Ivan -collection
1 reviews | Active since Mar 2022
03 May 2024, 17:27
Nil star rating!!
I do not know how Verimark can still exist!! I have now officially banned my wife from EVER buying anything from this useless company. We have purchased various mops…The spinning one - bucket cannot be lifted even with minimal water in it. As you lift it- the handle is in your hand and the bucket on the floor. I have gone to the verimark store from where we got it SEVERAL times. He agrees it is faulty BUT insists on the invoice?? The manager should be in politics as a”spindoctor parr- pathetic!” He sold us the goods- but wants the invoice and original packaging. If we have to keep the till slips and packaging of every purchased product- we will have to rent storage space!! Some of these useless verimark products are used as water buckets now…as to the mops/squeegeez”/brooms I have simply thrown them away! To all potential customers of verimark - BE WARNED - bad products and USELESS GUARENTY/WARRANTY!!
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Replies (1)
Verimark's replyOfficial
05 May 2024, 18:16 Dear Ivan-Collection
Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused, Kindly take the faulty unit to any Verimark store near you for assessment, once done will make arrangements for the unit to be collected at our store and will provide you with an update once received, Please see below the guidelines that fall within our policies and the CPA. 15 Day money back guarantee Proof of purchase is required. This is a satisfactory guarantee we offer our customers. When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it. We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. In the event whereby the deadline is missed by a day or two, we will still assist. Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in-store) Repairs
The Verimark team.
Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused, Kindly take the faulty unit to any Verimark store near you for assessment, once done will make arrangements for the unit to be collected at our store and will provide you with an update once received, Please see below the guidelines that fall within our policies and the CPA. 15 Day money back guarantee Proof of purchase is required. This is a satisfactory guarantee we offer our customers. When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it. We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. In the event whereby the deadline is missed by a day or two, we will still assist. Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in-store) Repairs
- Within 6 months from the purchase date
- Receipt is required for proof of guarantee.
- Technical assessment to be done.
- be Customer has the option of Repair, Exchange, or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
The Verimark team.
Verimark's reply05 May 2024, 18:16
Official
Dear Ivan-Collection
Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused, Kindly take the faulty unit to any Verimark store near you for assessment, once done will make arrangements for the unit to be collected at our store and will provide you with an update once received, Please see below the guidelines that fall within our policies and the CPA. 15 Day money back guarantee Proof of purchase is required. This is a satisfactory guarantee we offer our customers. When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it. We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. In the event whereby the deadline is missed by a day or two, we will still assist. Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in-store) Repairs
The Verimark team.
Thank you for bringing this to our attention. Our sincere apologies for the inconvenience caused, Kindly take the faulty unit to any Verimark store near you for assessment, once done will make arrangements for the unit to be collected at our store and will provide you with an update once received, Please see below the guidelines that fall within our policies and the CPA. 15 Day money back guarantee Proof of purchase is required. This is a satisfactory guarantee we offer our customers. When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it. We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. In the event whereby the deadline is missed by a day or two, we will still assist. Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in-store) Repairs
- Within 6 months from the purchase date
- Receipt is required for proof of guarantee.
- Technical assessment to be done.
- be Customer has the option of Repair, Exchange, or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
The Verimark team.