Miss belt

Dear Valued Customer Thank you for contacting Verimark. The Miss Belt is sold as underwear and therefore cannot be exchanged or refunded as per the below. If you had a defective item within the 15 days – we could exchange the item. However this item carries not returns, exchanges or refunds. Please check at the bottom of your slip written T&C’S apply This item is sold as a waist trainer and needs to be used consistently to achieve results. Your rights regarding the CPA 15 days exchange or refund policy:

We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, retuned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems.

Are any goods excluded from the 15 day exchange or refund policy?

Yes, there are a few exceptions. The goods we exclude from the 15 day return policy are:

· Swimwear, underwear, shavers, toothbrushes and other personal care items. · Software, CD’s, DVD’s and pre-recorded videos are protected by copyright law. Unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition as sold and the packaging has not been opened yet. · Goods purchased by way of special arrangement or custom ordered will only be replaced if defective. · goods which are sold as damaged, defective, used or repaired, where we disclosed these facts to you before you bought the goods. You are more than welcome to contact me should you require further information or assistance. Kind regards Verimark team From: Info <***> Sent: Wednesday, 28 April 2021 14:58 To: Patricia Mohloki <***> Cc: Nomthandazo Mkhwa**** <***> Subject: Fw: Contact Form Hi guys She has obviously been told that it is a hygiene product by both Agnes and Nomti so I won't also tell her as well. I am not sure why the Velcro is not working as it is very strong, but she was told that Patricia would call her. Thank you

Daryl Lawrence

Verimark (Pty) Ltd

50 Clairwood Avenue,

Hoogland Ext 55,Randburg, 2194

Direct Tel: +***0

Direct Fax: ***

E-Mail: ***

Web : www.verimark.co.za

Go confidently in the direction

of your dreams.

live the life you have imagined.

From: *** <***> on behalf of Verimark <***> Sent: Tuesday, April 27, 2021 7:14 PM To: Info <***> Subject: Contact Form

Verimark Logo Name

Renogy Makhanya

Email

***

Phone

***

Message

I bought miss belt from Verimark kempton park on the 17 march 2 weeks later it was not strapping anymore, I went back to the shop where I bought it on the 16 April they said they don’t do exchange on miss belt, my question was y was that not communicated to me when I bought it, I ask them for their Superior, Agness at kempton park Verimark call what they call call centre I spoke to a lady call Nomthandazo if not mistaken who said her supervisor is at the warehouse will call me as soon as she get back, the call center lady took my contact numbers. today is the 27 of April the supervisor hasn’t called even that call centers lady, or kempton park Verimark shop, This is how customers are being treated at Verimark ? Can someone call me on *** my name is Renogy I will make this complain go viral on all social media if nothing is being done with it, I paid R349,99 for miss belt that I can’t use anymore as it not strapping

Thank you, Verimark!