LIVID CUSTOMER

I am the most livid customer I purchased a genesis vacuum machine in December 2018. By January the machine was not working effectually. I returned to game store to see the verimark consultant and actually want a replacement machine however I was advised firstly they will only send it for repairs.. wow I was like really??? my concerns and disappointments are as follows 1. The consultant did not explain everything about the machine. 2 . I pipe that was sold with the machine had a hole my husband had to take it and take note this this coming new from a sealed box. The consultant yesterday replaced it with his demo that he had been using for adverting. 3. the third thing when he opened the rubber had been damaged I have pictures and I am totally confused hence this machine was used every second week by my helper so that part I cant even underhand how?? we have never ever opened this machine expect to fill water like we were instructed to. 4. The worse thing while the consultant opens the machine there is a rubber sponge that is " damaged from the dust or dirt that we have to now replace" You know what makes more angry is the fact that you think you buying quality but truth of the matter is you not. You pay high prices only for verimarks consultants not to explain everything to you rather they rush for the sale and thats that. So now I have a machine which I am not happy with and also lost my trust in verimark as well the product.