LO
Linda O
1 reviews | Active since Aug 2009
13 Apr 2021, 08:29
Light bulb cover missing - fell out on Gorilla torch
Bought another Gorilla torch to use when walking around 5am when it is still dark & it has a pouch when not used. All in all have 4. They are compact and have one in car and other 2 in the house. Anyway yesterday when walking realised it was time to change batteries and later when I started to do this noticed that the cover by the light bulb was missing. Looked but have assumed it fell out when walking. Not sure how this happened as I assumed that it was a permanent fixture. I am assuming that Verimark will have this item in stock. Live near the HO on Witkoppen and happy to come past. Please advise and let me know what else I should bring.
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Replies (4)0
Replies (4)
Verimark's replyOfficial
13 Apr 2021, 08:42Dear Linda
Thank you for informing us of your experience with a recent purchase of our Gorilla torch . Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your experience with a recent purchase of our Gorilla torch . Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
Verimark's reply13 Apr 2021, 08:42
Official
Dear Linda
Thank you for informing us of your experience with a recent purchase of our Gorilla torch . Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your experience with a recent purchase of our Gorilla torch . Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
LO
Linda O's updateReviewer Update
13 Apr 2021, 08:51Clearly the response is automated as it does not refer to what I wrote and mentioned. Please ask Patricia or a human to respond or contact me. Thank you
LO
Linda O's update13 Apr 2021, 08:51
Reviewer Update
Clearly the response is automated as it does not refer to what I wrote and mentioned. Please ask Patricia or a human to respond or contact me. Thank you
Verimark's replyOfficial
13 Apr 2021, 09:00Good Day Linda
Thank you for your reply
Kindly book your torch to our Demo store and ask them to send it to our repairs department
Please take along with your proof of purchase in order for them to assist you accordingly
Regards
Verimark team
Thank you for your reply
Kindly book your torch to our Demo store and ask them to send it to our repairs department
Please take along with your proof of purchase in order for them to assist you accordingly
Regards
Verimark team
Verimark's reply13 Apr 2021, 09:00
Official
Good Day Linda
Thank you for your reply
Kindly book your torch to our Demo store and ask them to send it to our repairs department
Please take along with your proof of purchase in order for them to assist you accordingly
Regards
Verimark team
Thank you for your reply
Kindly book your torch to our Demo store and ask them to send it to our repairs department
Please take along with your proof of purchase in order for them to assist you accordingly
Regards
Verimark team
LO
Linda O's updateReviewer Update
13 Apr 2021, 09:47Again not responding to my original communication. It appears that Verimark has too many customer communications to deal with and have resorted to thinking that the customers only buy Verimark products or are just too lazy to read the communication in full and respond on that. Will be changing star to 1.
LO
Linda O's update13 Apr 2021, 09:47
Reviewer Update
Again not responding to my original communication. It appears that Verimark has too many customer communications to deal with and have resorted to thinking that the customers only buy Verimark products or are just too lazy to read the communication in full and respond on that. Will be changing star to 1.