AS
Andre S

1 reviews | Active since Sept 2018

19 Jul 2021, 08:12

Lifetime obviously does not mean lifetime

I have a bouer classic frying pan. When I bought it, it came with a lifetime guarantee on the coating. But when I took it to your store at cresta yesterday I was told you would not swop it out seeing as the classic pan is no longer made and that I would have to purchase a new pan for over R500. This is not acceptable. The whole point was that I could swop my old pan for a new one and pay in a small amount.

0
Replies (3)
Verimark
Verimark's reply19 Jul 2021, 09:17
Official
Dear Andre Smit Verimark has entered its 44 years of doing business this year. We are well known for being the market leaders in South Africa , and Bauer pots has been one of the products that Verimark has pioneered  in south African and the best in non stick Cook ware over 20 years, millions of South Africans have proven Bauer Cookware's Superior quality and chosen the ultimate non-stick surface! Over the years has been Bauer pans have been changed from the below list and the guarantees  Kindly see  below the different  Guarantees  on our Bauer Range. 
  1. Bauer pro had triple  guarantee   which is  , a 15 days money  back   - 2year guaranteed on  the  non stick  coating  – lifetime  guaranteed   never to warp, buckle or bend,  Verimark  does offer a service  that we recoat your pan at the cost of R279.00
  2. Bauer Marbletech      had a 15 days  money  back   - 2year guaranteed on the  non  stick  coating   –lifetime  guaranteed   never to warp, buckle or bend,  Verimark  does offer a service  that we recoat your pan at the cost of R279.00 (  with  a  1  year  guarantee 
3. Bauer Classic  has  a 15 days  money  back  guarantee , 1 year  guarantee  only .
 
  1. Features 
 •     Quick and easy cleaning•     Scratch Resistant•     5 Coat fusion technology for unmatched durability•     The ultimate non-stick surface•     5mm thick base – Perfect heat distribution Also normal wear and tear of the Bauer pro tech’s inner and outer non- stick coating can be expected, guarantee benefits do not result in an extension of the guarantee period, nor do they bring about a new guarantee period.   Kind RegardsVerimark Team 

Best regards,

AS
Andre S's update19 Jul 2021, 09:36
Reviewer Update
Awesome. The pan will now go in the dustbin where it belongs and you have lost a customer
Verimark
Verimark's reply19 Jul 2021, 10:30
Official
So  sorry  we  couldn't  assist  you 

Best regards,