SK
Success K
1 reviews | Active since Jan 2020
09 Jul 2025, 13:59
Life time guarantee is a lie. #bastille cookware.
Bought my pots 2 years ago. They recently 2 pots started opening between the base and the actual pot body. Took them back to verimark for repairs and I was told it's my fault there is nothing they do i must just buy a new set of pots. Very disappointed at this brand R4000 gone down the drain.
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Replies (5)0
Replies (5)
Verimark's replyOfficial
09 Jul 2025, 14:06Dear Success, Thank you for your review and for bringing this matter to our attention. We are truly sorry to hear about your experience with the Bastille cookware and would like to investigate the issue further. Kindly assist us by confirming the following:
The Verimark team
- At which Verimark store did you return the pots for assistance?
- Do you perhaps still have your proof of purchase?
- Could you please send us clear photos of the affected pots, showing the area where they are opening? Email to ***
- Was the cookware used according to the user guidelines provided?
The Verimark team
Verimark's reply09 Jul 2025, 14:06
Official
Dear Success, Thank you for your review and for bringing this matter to our attention. We are truly sorry to hear about your experience with the Bastille cookware and would like to investigate the issue further. Kindly assist us by confirming the following:
The Verimark team
- At which Verimark store did you return the pots for assistance?
- Do you perhaps still have your proof of purchase?
- Could you please send us clear photos of the affected pots, showing the area where they are opening? Email to ***
- Was the cookware used according to the user guidelines provided?
The Verimark team
SK
Success K's updateReviewer Update
09 Jul 2025, 14:56Hi
- Clearwater mall
- The store took my receipt when I took it in for repairs
SK
Success K's update09 Jul 2025, 14:56
Reviewer Update
Hi
- Clearwater mall
- The store took my receipt when I took it in for repairs
Verimark's replyOfficial
09 Jul 2025, 15:30Dear Success, Thank you for the update. Please note, the store was supposed to make a copy of your invoice and return the original to you. We sincerely apologise for the inconvenience caused. To assist you further, could you kindly confirm if you were given a repair slip or reference number when the unit was booked in? This number is essential for us to locate your repair on the system. We look forward to your response so we can assist you further. Kind regards,
The Verimark Team
The Verimark Team
Verimark's reply09 Jul 2025, 15:30
Official
Dear Success, Thank you for the update. Please note, the store was supposed to make a copy of your invoice and return the original to you. We sincerely apologise for the inconvenience caused. To assist you further, could you kindly confirm if you were given a repair slip or reference number when the unit was booked in? This number is essential for us to locate your repair on the system. We look forward to your response so we can assist you further. Kind regards,
The Verimark Team
The Verimark Team
SK
Success K's updateReviewer Update
12 Jul 2025, 11:36Hi please forward me your email address for the pictures
SK
Success K's update12 Jul 2025, 11:36
Reviewer Update
Hi please forward me your email address for the pictures
Verimark's replyOfficial
21 Jul 2025, 07:28Hi
Our email address is ***
Thank you
Our email address is ***
Thank you
Verimark's reply21 Jul 2025, 07:28
Official
Hi
Our email address is ***
Thank you
Our email address is ***
Thank you