1 reviews | Active since Oct 2017
JEAN ROBERE. PERFECT CURLER CABLE EXPLODED
Im very unhappy. I purchased a Jean Robere perfect curler from verimark. On my wedding day i curled my hair and as i took the curler from my nightstand the cable basically exploded in my hand in the process i got a very bad electric burn on my leg ! I am a photo model and my legs is basically my assets that is now ruined wirt a horrible mark and possibly a big scar. The cable was not twisted or kinked at all as i take very good care of my things. I will defnitly not recommend this product to any of my friend or family members as i dont want this to happen to anyone. I do belive this is a manufacturers fault . This is the second time that i am using the curler and its not even a year old. Very very very unhappy with verimark to even sell this and not properly test the product before selling it to consumers
Hi Angelique Grove
Thank you for bringing this to our attention, our sincere apologies for the inconvenience.
We have tried to make contact with you on the telephone numbers supp**** but unfortunately could not reach you
I would like to see how we can resolve this matter for you without causing you any further frustrations.
In order to expedite the process, could you kindly advice which Verimark Direct is closest to you? https://verimark.co.za/stores/store-finder.html you can click on this link to go directly to our store locator. Could you kindly take these units into the store as we will have to send them to our Head Office for a technical assessment to determine exactly what the problems are? Once you have informed me of which store is closest to you I will arrange for this to be done ASAP.
Further to this, could you please advise whether you perhaps still have the proof of purchase available which will validate your guarantee?
Kind regards
Verimark Team
Best regards,
Hi Angelique Grove
Thank you for bringing this to our attention, our sincere apologies for the inconvenience.
We have tried to make contact with you on the telephone numbers supp**** but unfortunately could not reach you
I would like to see how we can resolve this matter for you without causing you any further frustrations.
In order to expedite the process, could you kindly advice which Verimark Direct is closest to you? https://verimark.co.za/stores/store-finder.html you can click on this link to go directly to our store locator. Could you kindly take these units into the store as we will have to send them to our Head Office for a technical assessment to determine exactly what the problems are? Once you have informed me of which store is closest to you I will arrange for this to be done ASAP.
Further to this, could you please advise whether you perhaps still have the proof of purchase available which will validate your guarantee?
Kind regards
Verimark Team
Best regards,