Is this reason for real?

Please explain to me how I am unable to exchange a Verimark product at a Verimark store.<br> I received a shogun peeler as a gift but already have one. I went to the Verimark store in my area and the sales person refuse to exchange (not refund) the product because it was given to me as a gift and I could not tell him where it was bought<br> He informed me that it would be wrong of him to exchange an item bought at another store because he would be losing that profit. Really??? Are you serious??? His instructions come from head office... <br>