SS
Sithabile S
1 reviews | Active since Apr 2013
05 Nov 2024, 11:28
Irons Not getting hot, going for repairs and coming back leaking.
I bought an iron in February, by July it would come on and not be hot at all. I then took it back to Game because of the guarantee from Verimark. On the day that i had returned it, i bought another Genesis iron, I used it from August till last week and now it is doing the same thing.
Last week i was told that i need to go and pick up the iron that was "fixed" but it came back with a new problem, it was leaking.
Now i do not have an iron, because both irons are not working. At this point i have some serious trust issues with Verimark, It takes forever for them to fix the irons and not only that, I am now out of pocket x2. The irons have never been dropped I iron once a week. At this point i would like to just get a refund and go with another brand. I bought these irons with hope that i will rest for a year or two, Its been five months for one Iron and 2 months for the other.
Helpful (0)
Replies (6)0
Replies (6)
Verimark's replyOfficial
07 Nov 2024, 08:31 Good Sithabile Sibanda
Thank you for contacting us and sharing your experience with the Genesis Steam Iron. We’re truly sorry to hear about the trouble you’ve encountered and for any inconvenience caused by these issues.To assist you further and investigate the matter promptly, could you kindly provide us with the following details?
Verimark Customer Care Team
Thank you for contacting us and sharing your experience with the Genesis Steam Iron. We’re truly sorry to hear about the trouble you’ve encountered and for any inconvenience caused by these issues.To assist you further and investigate the matter promptly, could you kindly provide us with the following details?
- The exact store location within the Game store where the purchase and returns were handled.
- Repair reference number or any paperwork provided during your return visit.
Verimark Customer Care Team
Verimark's reply07 Nov 2024, 08:31
Official
Good Sithabile Sibanda
Thank you for contacting us and sharing your experience with the Genesis Steam Iron. We’re truly sorry to hear about the trouble you’ve encountered and for any inconvenience caused by these issues.To assist you further and investigate the matter promptly, could you kindly provide us with the following details?
Verimark Customer Care Team
Thank you for contacting us and sharing your experience with the Genesis Steam Iron. We’re truly sorry to hear about the trouble you’ve encountered and for any inconvenience caused by these issues.To assist you further and investigate the matter promptly, could you kindly provide us with the following details?
- The exact store location within the Game store where the purchase and returns were handled.
- Repair reference number or any paperwork provided during your return visit.
Verimark Customer Care Team
SS
Sithabile S's updateReviewer Update
07 Nov 2024, 18:37Hi, i am yet to return the second one. I will do that tomorrow. However, the details of the first one is:
Store: Game Springs Mall. Gauteng
Repair Reference Number: ***
The iron was sent in for repairs because it was not heating up. It came back leaking. Mind you i sent it in on the 25th August and only got it back last week Saturday. So what was i supposed to do if i had not yet gotten another iron only for it to stop working last week Tuesday. Now i will be taking back both irons. I am really so irritated. I do not think you can even fix this because now i will have to wait for another 2 months to get an iron. May i please have a refund i will go with a more reliable brand.
This is bad. So what else must i do during the period that i am waiting for you to "FIX IT" ?
Store: Game Springs Mall. Gauteng
Repair Reference Number: ***
The iron was sent in for repairs because it was not heating up. It came back leaking. Mind you i sent it in on the 25th August and only got it back last week Saturday. So what was i supposed to do if i had not yet gotten another iron only for it to stop working last week Tuesday. Now i will be taking back both irons. I am really so irritated. I do not think you can even fix this because now i will have to wait for another 2 months to get an iron. May i please have a refund i will go with a more reliable brand.
This is bad. So what else must i do during the period that i am waiting for you to "FIX IT" ?
SS
Sithabile S's update07 Nov 2024, 18:37
Reviewer Update
Hi, i am yet to return the second one. I will do that tomorrow. However, the details of the first one is:
Store: Game Springs Mall. Gauteng
Repair Reference Number: ***
The iron was sent in for repairs because it was not heating up. It came back leaking. Mind you i sent it in on the 25th August and only got it back last week Saturday. So what was i supposed to do if i had not yet gotten another iron only for it to stop working last week Tuesday. Now i will be taking back both irons. I am really so irritated. I do not think you can even fix this because now i will have to wait for another 2 months to get an iron. May i please have a refund i will go with a more reliable brand.
This is bad. So what else must i do during the period that i am waiting for you to "FIX IT" ?
Store: Game Springs Mall. Gauteng
Repair Reference Number: ***
The iron was sent in for repairs because it was not heating up. It came back leaking. Mind you i sent it in on the 25th August and only got it back last week Saturday. So what was i supposed to do if i had not yet gotten another iron only for it to stop working last week Tuesday. Now i will be taking back both irons. I am really so irritated. I do not think you can even fix this because now i will have to wait for another 2 months to get an iron. May i please have a refund i will go with a more reliable brand.
This is bad. So what else must i do during the period that i am waiting for you to "FIX IT" ?
Verimark's replyOfficial
14 Nov 2024, 08:49Dear Sithabile Sibanda , We sincerely apologize for the inconvenience you’ve faced with both irons.We would like to know if you had a chance to visit Game Springs Mall regarding your request. Did they assist you with the issue, and were you able to make any progress?
Your satisfaction is important to us, and we'd like to ensure that we resolve this matter as quickly as possible.Please let us know how we can further assist you.Kind regards,
Verimark Team
Your satisfaction is important to us, and we'd like to ensure that we resolve this matter as quickly as possible.Please let us know how we can further assist you.Kind regards,
Verimark Team
Verimark's reply14 Nov 2024, 08:49
Official
Dear Sithabile Sibanda , We sincerely apologize for the inconvenience you’ve faced with both irons.We would like to know if you had a chance to visit Game Springs Mall regarding your request. Did they assist you with the issue, and were you able to make any progress?
Your satisfaction is important to us, and we'd like to ensure that we resolve this matter as quickly as possible.Please let us know how we can further assist you.Kind regards,
Verimark Team
Your satisfaction is important to us, and we'd like to ensure that we resolve this matter as quickly as possible.Please let us know how we can further assist you.Kind regards,
Verimark Team
SS
Sithabile S's updateReviewer Update
06 Dec 2024, 22:59Hi i have returned both irons again. I just feel like its really an invonvinience to purchase 2 irons worth R849 and they have the same issue. I returned both irons today as my only time off was today. I hope i don't have to wait another 2 months for you to bother sorting it out. If you cannot fix it i will gladly accept my money back because i cannot return irons every 3 months. It makes absolutely no sense at all.
SS
Sithabile S's update06 Dec 2024, 22:59
Reviewer Update
Hi i have returned both irons again. I just feel like its really an invonvinience to purchase 2 irons worth R849 and they have the same issue. I returned both irons today as my only time off was today. I hope i don't have to wait another 2 months for you to bother sorting it out. If you cannot fix it i will gladly accept my money back because i cannot return irons every 3 months. It makes absolutely no sense at all.
SS
Sithabile S's updateReviewer Update
06 Dec 2024, 22:59I have also tried to call you guys directly and nothing no one answers, no one calls back. There better be a resolution!!!!
SS
Sithabile S's update06 Dec 2024, 22:59
Reviewer Update
I have also tried to call you guys directly and nothing no one answers, no one calls back. There better be a resolution!!!!
Verimark's replyOfficial
09 Dec 2024, 07:50Dear Sithabile,Thank you for reaching out and for bringing this to our attention. We sincerely apologize for the inconvenience you have experienced with the irons.We acknowledge that dealing with repeated issues can be frustrating, and we assure you that we are working to resolve this matter as quickly as possible. Regarding your concern about the delay, we prioritize your case and will keep you updated on the progress.Our operational hours are Monday to Friday, 7:00 AM to 4:00 PM. If you need to speak with us directly, please get in touch with us during these times. Once again, we apologize for the inconvenience and appreciate your patience as we work toward a solution.Kind regards,
The Verimark Team
The Verimark Team
Verimark's reply09 Dec 2024, 07:50
Official
Dear Sithabile,Thank you for reaching out and for bringing this to our attention. We sincerely apologize for the inconvenience you have experienced with the irons.We acknowledge that dealing with repeated issues can be frustrating, and we assure you that we are working to resolve this matter as quickly as possible. Regarding your concern about the delay, we prioritize your case and will keep you updated on the progress.Our operational hours are Monday to Friday, 7:00 AM to 4:00 PM. If you need to speak with us directly, please get in touch with us during these times. Once again, we apologize for the inconvenience and appreciate your patience as we work toward a solution.Kind regards,
The Verimark Team
The Verimark Team