VM
Vida M

1 reviews | Active since Jul 2018

16 Jan 2019, 11:58

Inconvenienced, Frustrated

On October 21, 2018, I purchased 4 Jean Robere brushes from your Mafikeng outlet based at the Game store. I still have not received the brushes to date. I have been frequenting the store to check with the Verimark consultant Maria, to no avail. The last time I checked was yesterday afternoon and Maria told me that she was still awaiting the brushes. I have high regard for Verimark and your products, please do not mess it up like this. I purchased 4 brushes so that my girls could each have their own brush. I really like this product - I had previously purchased two and gave my mom the other one and she's really happy with it. I do not want those brushes, I need them - one of my girls is at boarding school and the inconvenience is a bit too much. Verimark, take your Mafikeng customers seriously please - it's almost three months that I've been waiting for this product. Have a heart - please.

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Replies (2)
Verimark
Verimark's reply16 Jan 2019, 12:23
Official
 Dear   Vida
 Thank you for taking the time to raise your concern on Hellopeter , 
 Our sincere apologies for the inconvenience caused in this regard. 
 This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist. 
 Kind Regards
  Verimark team 
Verimark
Verimark's reply16 Jan 2019, 16:09
Official
 Dear Vida 

Thank you for bringing your concern to our attention. 

 Kindly refer to our email   correspondence for further assistance 

Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist. 

 

Kind regards, 

Verimark Team