I sent my original frying pan for recoating and the manager said that their policy is to give customers recoated ones at a cost of course from the store while they send my pan for recoating

I sent my original frying pan for recoating and the manager said that their policy is to give customers recoated ones at a cost of course from the store while they send my pan for recoating. After that it will be resaleable . I took 2 recoated pans and after a few months 1 of the pan’s coating was coming off so I took it back to Verimaak. The manager sent it for assessment and he said they would recoat it and send it back to me. He also said that it would take about 2 months. It’s now 3 months, and I haven’t had any feedback on this issue. When it’s queried, the answer is, it will take about 2 months. It’s now almost 3 months and they have failed to update me as to when it will be ready. Thing is when they want to sell the product to you they are ever so helpful, but when there’s a problem the service lacks priority.