I purchased products online , which they say is demo models

Item: Verimark
Rating: 1
Author: Tessa S

I purchased products online , which they say is demo models. A vacuum cleaner and an iron. Both these products were delivered but not working. I called customer service and was advised to bring them to their depo. This was done on the 18Nov2023 . To date I have made numerous calls with regards to my refund . I still await feedback to date. Service is unacceptable .

Helpful (0)

Replies (2)

Verimark's replyOfficial

19 Dec 2023, 14:07

Dear Tessa

Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team

Verimark's reply19 Dec 2023, 14:07

Official

Dear Tessa

Verimark's replyOfficial

27 Dec 2023, 10:41

Dear Tessa

Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused.

We are happy that your matter has been resolved.

Please feel free to contact us directly should you require any further assistance.

Kind regards,

Verimark Team

Verimark's reply27 Dec 2023, 10:41

Official

Dear Tessa

Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused.

We are happy that your matter has been resolved.

Please feel free to contact us directly should you require any further assistance.

Kind regards,

Verimark Team