BM
Boitumelo M
1 reviews | Active since Jan 2017
23 Aug 2022, 09:57
I Play Drifter Twister toy
I bought an I Play Drifter Twister toy and took it in for fixing within the 6 months warranty/guarantee period at the store that I bought from in Centurion Mall, the toy was then taken to head office for assessment and fixing. to my shock, the toy was brought back to the store two months later and it has not been fixed.
The reason for not fixing it is unknown. apparently Head Office tried to contact me without success but to my surprise, the branch got a hold of me.
The toy is still at the shop and I would not take it until it is either fixed or I am refunded.
Ord no. BL***4.
Helpful (0)
Replies (5)0
Replies (5)
Verimark's replyOfficial
23 Aug 2022, 11:10Dear Boitumelo
Thank you for informing us of your disappointing experience one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen Dear short of our high standards.
Please see below regarding Toys Policy
Due to the nature of the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions, toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at Verimark’s discretion.
When purchasing children's goods and toys you must ensure that these goods and toys are used for the age group as described on the packaging, for purpose for which they were designed and with parental supervision. We will not be liable for any damages suffered by you or any other person caused by the misuse and/or abuse of the children's goods and toys bought from Verimark. All liability for such damages shall remain with the supplier of the children's goods and toys.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen Dear short of our high standards.
Please see below regarding Toys Policy
Due to the nature of the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions, toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at Verimark’s discretion.
When purchasing children's goods and toys you must ensure that these goods and toys are used for the age group as described on the packaging, for purpose for which they were designed and with parental supervision. We will not be liable for any damages suffered by you or any other person caused by the misuse and/or abuse of the children's goods and toys bought from Verimark. All liability for such damages shall remain with the supplier of the children's goods and toys.
Kind regards
Verimark team
Verimark's reply23 Aug 2022, 11:10
Official
Dear Boitumelo
Thank you for informing us of your disappointing experience one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen Dear short of our high standards.
Please see below regarding Toys Policy
Due to the nature of the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions, toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at Verimark’s discretion.
When purchasing children's goods and toys you must ensure that these goods and toys are used for the age group as described on the packaging, for purpose for which they were designed and with parental supervision. We will not be liable for any damages suffered by you or any other person caused by the misuse and/or abuse of the children's goods and toys bought from Verimark. All liability for such damages shall remain with the supplier of the children's goods and toys.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen Dear short of our high standards.
Please see below regarding Toys Policy
Due to the nature of the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions, toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at Verimark’s discretion.
When purchasing children's goods and toys you must ensure that these goods and toys are used for the age group as described on the packaging, for purpose for which they were designed and with parental supervision. We will not be liable for any damages suffered by you or any other person caused by the misuse and/or abuse of the children's goods and toys bought from Verimark. All liability for such damages shall remain with the supplier of the children's goods and toys.
Kind regards
Verimark team
BM
Boitumelo M's updateReviewer Update
23 Aug 2022, 11:27So will there be no exchange?
Have you tested the item and it is working according to your standards?
Your response is contradictory and I still do not understand what this is saying and what the way forward is.
what are the 6 months quality guarantee for?
Have you tested the item and it is working according to your standards?
Your response is contradictory and I still do not understand what this is saying and what the way forward is.
what are the 6 months quality guarantee for?
BM
Boitumelo M's update23 Aug 2022, 11:27
Reviewer Update
So will there be no exchange?
Have you tested the item and it is working according to your standards?
Your response is contradictory and I still do not understand what this is saying and what the way forward is.
what are the 6 months quality guarantee for?
Have you tested the item and it is working according to your standards?
Your response is contradictory and I still do not understand what this is saying and what the way forward is.
what are the 6 months quality guarantee for?
Verimark's replyOfficial
23 Aug 2022, 12:05Dear Boitumelo
We don't have any guarantee for Toys
When you buy the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions,
Toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist
Kind regards
The Verimark
We don't have any guarantee for Toys
When you buy the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions,
Toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist
Kind regards
The Verimark
Verimark's reply23 Aug 2022, 12:05
Official
Dear Boitumelo
We don't have any guarantee for Toys
When you buy the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions,
Toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist
Kind regards
The Verimark
We don't have any guarantee for Toys
When you buy the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions,
Toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist
Kind regards
The Verimark
BM
Boitumelo M's updateReviewer Update
23 Aug 2022, 12:22You are not customer-centric, I thought that you would be considerate and treat every case with its own merits... generalization is clearly what you hide yourselves behind to not take accountability/responsibility for anything.
This was the first item bought at verimark and surely it is the last time. I am glad the experience was with a less expensive item. now I know.
This was the first item bought at verimark and surely it is the last time. I am glad the experience was with a less expensive item. now I know.
BM
Boitumelo M's update23 Aug 2022, 12:22
Reviewer Update
You are not customer-centric, I thought that you would be considerate and treat every case with its own merits... generalization is clearly what you hide yourselves behind to not take accountability/responsibility for anything.
This was the first item bought at verimark and surely it is the last time. I am glad the experience was with a less expensive item. now I know.
This was the first item bought at verimark and surely it is the last time. I am glad the experience was with a less expensive item. now I know.
Verimark's replyOfficial
14 Oct 2022, 15:29 Dear Boitumelo
We don't have any guarantee for Toys
When you buy the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions,
Toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist
Kind regards
The Verimark
We don't have any guarantee for Toys
When you buy the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions,
Toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist
Kind regards
The Verimark
Verimark's reply14 Oct 2022, 15:29
Official
Dear Boitumelo
We don't have any guarantee for Toys
When you buy the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions,
Toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist
Kind regards
The Verimark
We don't have any guarantee for Toys
When you buy the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions,
Toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist
Kind regards
The Verimark