Hydrovac Extreme repairs waiting for TWO MONTHS

I took my Hydrovac extreme machine to the local retailer (who sells Verimark products )in my town who sent it to Verimark in George for repairs. Initially I was told by the local retailer (Heroldt Top carpets Middelburg EC) they would contact me as soon as they have received feedback from Verimark in George, this was early December 2017. I had not heard from Heroldts nor Verimark. In January I went to Heroldts, and i was told they had not received any feedback from Verimark. After the 3rd time to go and inquire in store I was finally notified (this was on the 24th January 2018) that a fax was sent to them regarding a payment that I had to make because the machine's pipes where "cut" and damaged. I fetched the fax and sent an email to Verimark to explain to me about the damage and so-called cuts, I have never received an email response back from Verimark. I then contacted Verimark in George and spoke to Sam the technician, when confronted about the so-called cuts in the pipes, he shifted to focus to the handle (it was stuck, we sent the machine in for repairs due to this reason and the fact that the water/ shampoo pipes seem to be blocked) and said the pipes where blocked due to soap ****. At this point he told me that the handle(grip) was broken, i wanted to disagree and point out we were certain it was stuck but left it at that, it felt that i was being held at ransom because should I not pay the R612.00 repairs, they would send it back and I would sit with a R5000.00 machine that I cannot use. I made a deposit and emailed the proof to Verimark in George. Once again I did not receive any feedback from either Heroldt top carpets or Verimark in George. On the 7th of February 2018 phoned Sam in George and he told me the machine was couriered to Middelburg Ec on the 29th of January already. I went to Middelburg Top Carpets and was told the machine was not there. They phoned Sam and requested the waybill as they seemed certain the machine was sent to Middelburg Mpumalanga, this shows it has happened on previous occasions so clearly, it is a problem THEY have failed to resolve. Sam then told them he will fax the waybill to them. Heroldt top carpets then said they will contact me as soon as they have the waybill they will find out and give me feedback...needless to say I was never contacted by them. The next day I phoned Sam (Verimark George) and spoke to him, he told me that he did fax the waybill to Heroldts in Middelburg Ec, Heroldts were supposed to contact me. He then told me it was an error on behalf of RTT couriers, the waybill clearly states Middelburg Cape, it was captured on RTT's systems by accident as Middelburg Mpumalanga. Sam told me he will contact RTT and give me feedback. Later the same day Sam contacted me and told me that the machine was in Johannesburg and would be sent to me the following week. On Tuesday 13 february 2018, I went to Heroldt Top Carpets in Middelburg Ec, when I queried about the machine I was told that it was not there. The one employee then phoned RTT in Beaufort-West and then told me the machine would be here on Friday (16 February), I told him "NO, no more I want my machine NOW!, he then handed the phone to me and I fought with the employee from RTT and I explained that I have already waited 16 DAYS since it was COURIERED i will not wait longer, I used to work for a multinational courier company and when we (as employees or the company) made such mistakes, special drive-aways was organised to ensurethat the client gets his parcel, because it was not the clients fault the client should not be punished for the mistakes and failure of the employees. I was then promised that the machine will arrive at Heroldt Top Carpets on Wednesday afternoon, In will have to wait and see If I gt it today. I will definitely NEVER purchase a product from Heroldts Top Carpets and Verimark again, it is the worse after sales service I have ever received. Verimark should definitely look at the lack of service from "their" retailers too.