Hose for Hydrovac Plus vacuum

I went in the trade Route branch to order a hose for my Hydrovac vacuum at the end of October. Julia Kasale was at the store. She was busy on the phone when I went in; I had to wait a minute or 2 before she assisted me. I explained I needed a hose for my vacuum, she told me write my name and number on a piece of paper, she will place the order and contact me. I waited for 3 weeks before I went to the store again. I make enquiries about the hose that that I did not get any call from her so I decided to come into the store. She said that the delay is in head office, and will contact me as soon as she gets the order. I then told her that it does not take 3 weeks for an order.and walked out.

I then went again on the 15th Nov and Thabiso Ledwaba was at the store, I explained that it is 5 weeks since I place and order for a hose for my vacuum, by the lady that was previously in the store, he said that she is sick, and will call her to ask about the order, I was still in the store. He then told me that she said that he must place the order because she has not done so. This good Samaritan then place the order and called me 2 days later to say the he has the hose in the store for collection. a gold star for you Thabiso

Why can't Julia do the same, she was more interest in her call and forgot about the order, the 2nd time I went in, why did she not place the order, In customer service you need people that can and will do their jobs, not be interested in personal calls, and let you stand waiting for assistance.