Horrible Verimark return policy

<p>On the 2nd of September I purchased a Verimark blade sharpner, only to realize once I have opened it that the entire metal sharpening attachment is missing. I was only able to return to the Game store where I bought it a week later. At customer service I was told that I broke the sharpner and that my money whould not be returned. How would I be able to brake off an entire metal section in one week? I feel that this is horrible customer service and that Verimark did not honour the promise they made to me as a customer.</p>