Horrible service from Verimark - Eugene Ramabu

I bought a hydro vac from verimark. Paid around R2200 for it. In my mind this suppose to be a premium product. I read up on verimark on their linkedin website and they talk about being around for over 40 years and ghatbthegbtrybto bring innovation to their products. Clearly from the amount of reviews in hello peter quality is an issue. I tried to take the product back to the store in which I purchased it to be repaired. Had some issues to the motor. The sales guy who attended to me was rude switched the unit in for 20 seconds and told me that there was nothing wrong and rudely sent me away with the machine. I then escalated the matter to sales manager Eugene Ramabu. Midway through my complaint he puts the phone down in my ear. Perhaps you guys at Verimark should train mid level sales staff on how to deal with customers when they have issue. After all it is these customers that build your business. I think Karcher is a better option a buddy of mine has a vacuum from them. Excellent product, service and quality