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nahim E
1 reviews | Active since Aug 2018
09 Nov 2025, 10:55
Highly disappointed
Good day. I have dropped off my Verimark genisses iron which is still a year more warranty/ guarantee at the checkers gateway in KwaZulu-Natal to a lady by the name of Sabah who was the Verimark assistant last week Saturday , she gave us the number *** but also took my details saying they will contact or we can contact during the week.However it's been a week now and I've called everyday but never get no response or answer,I then called the checkers gateway store on two occasions and Sabah is not in nor is any Verimark assistant there a message was left for them to please return the call but absolutely no response and im left without an iron for a week also is this acceptable.Verimark is most welcome to conduct a home visit to see the amount of verimark products I have,this service is really disappointing as not being told or assist with an iron to atleast get by a week with clothes that is ironed.
Helpful (0)
Replies (6)0
Replies (6)
Verimark's replyOfficial
10 Nov 2025, 07:30Good day Nahim,
Thank you for reaching out, and we sincerely apologise for the inconvenience you have experienced. Please note that our standard turnaround time for repairs is up to 21 working days. However, we understand your frustration regarding the lack of feedback from the store. Kindly email us at *** with your full name, contact details, product details, and the store of drop-off. We will escalate this matter to our Durban office to ensure that you receive assistance as soon as possible. Once again, we apologise for the delay and appreciate your patience. Kind regards,
The Verimark Team
Thank you for reaching out, and we sincerely apologise for the inconvenience you have experienced. Please note that our standard turnaround time for repairs is up to 21 working days. However, we understand your frustration regarding the lack of feedback from the store. Kindly email us at *** with your full name, contact details, product details, and the store of drop-off. We will escalate this matter to our Durban office to ensure that you receive assistance as soon as possible. Once again, we apologise for the delay and appreciate your patience. Kind regards,
The Verimark Team
Verimark's reply10 Nov 2025, 07:30
Official
Good day Nahim,
Thank you for reaching out, and we sincerely apologise for the inconvenience you have experienced. Please note that our standard turnaround time for repairs is up to 21 working days. However, we understand your frustration regarding the lack of feedback from the store. Kindly email us at *** with your full name, contact details, product details, and the store of drop-off. We will escalate this matter to our Durban office to ensure that you receive assistance as soon as possible. Once again, we apologise for the delay and appreciate your patience. Kind regards,
The Verimark Team
Thank you for reaching out, and we sincerely apologise for the inconvenience you have experienced. Please note that our standard turnaround time for repairs is up to 21 working days. However, we understand your frustration regarding the lack of feedback from the store. Kindly email us at *** with your full name, contact details, product details, and the store of drop-off. We will escalate this matter to our Durban office to ensure that you receive assistance as soon as possible. Once again, we apologise for the delay and appreciate your patience. Kind regards,
The Verimark Team
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nahim E's updateReviewer Update
10 Nov 2025, 09:31Wow I now get a phone call from Sabah in Gateway store stating that she wasn't in store the entire week so that's why no feedback!
So if one person is absent from work the entire Verimark is on stand still.
I'm now upset with the fact she says that did mention the 21day period but she was going to speed it up.
My kid is at home today during exam periods due to her not having a uniform ironed.
My wife in a professional field has to wear pants that is not ironed.
This now unacceptable with lies being told,were we could not even get hold of a service center and u can provide call logs.
It is not a cheap iron,don't give cheap service
So if one person is absent from work the entire Verimark is on stand still.
I'm now upset with the fact she says that did mention the 21day period but she was going to speed it up.
My kid is at home today during exam periods due to her not having a uniform ironed.
My wife in a professional field has to wear pants that is not ironed.
This now unacceptable with lies being told,were we could not even get hold of a service center and u can provide call logs.
It is not a cheap iron,don't give cheap service
nE
nahim E's update10 Nov 2025, 09:31
Reviewer Update
Wow I now get a phone call from Sabah in Gateway store stating that she wasn't in store the entire week so that's why no feedback!
So if one person is absent from work the entire Verimark is on stand still.
I'm now upset with the fact she says that did mention the 21day period but she was going to speed it up.
My kid is at home today during exam periods due to her not having a uniform ironed.
My wife in a professional field has to wear pants that is not ironed.
This now unacceptable with lies being told,were we could not even get hold of a service center and u can provide call logs.
It is not a cheap iron,don't give cheap service
So if one person is absent from work the entire Verimark is on stand still.
I'm now upset with the fact she says that did mention the 21day period but she was going to speed it up.
My kid is at home today during exam periods due to her not having a uniform ironed.
My wife in a professional field has to wear pants that is not ironed.
This now unacceptable with lies being told,were we could not even get hold of a service center and u can provide call logs.
It is not a cheap iron,don't give cheap service
Verimark's replyOfficial
10 Nov 2025, 15:44Good day Nahim, Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for the miscommunication and the inconvenience caused to you and your family. Please be assured that our Durban team is currently attending to your query as a priority. We understand the urgency of the situation, and we are working to resolve this as quickly as possible. We appreciate your patience, and we will provide you with an update shortly. Kind regards,
The Verimark team
The Verimark team
Verimark's reply10 Nov 2025, 15:44
Official
Good day Nahim, Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for the miscommunication and the inconvenience caused to you and your family. Please be assured that our Durban team is currently attending to your query as a priority. We understand the urgency of the situation, and we are working to resolve this as quickly as possible. We appreciate your patience, and we will provide you with an update shortly. Kind regards,
The Verimark team
The Verimark team
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nahim E's updateReviewer Update
12 Nov 2025, 07:04Good morning trust this message finds you well. I'm aware of the turn around time however since it was mentioned that I will be contacting as priority there hasn't been a call from the service center. I'm in such a problem without an iron is there any way to atleast loan me an iron in the meantime? Aside from not being told in the first encounter to still not getting me any update.for just an iron my family and I have missed days of work and school.
Atleast show the professionalism of verimark and turn this matter into smiling faces.
Please consider
Atleast show the professionalism of verimark and turn this matter into smiling faces.
Please consider
nE
nahim E's update12 Nov 2025, 07:04
Reviewer Update
Good morning trust this message finds you well. I'm aware of the turn around time however since it was mentioned that I will be contacting as priority there hasn't been a call from the service center. I'm in such a problem without an iron is there any way to atleast loan me an iron in the meantime? Aside from not being told in the first encounter to still not getting me any update.for just an iron my family and I have missed days of work and school.
Atleast show the professionalism of verimark and turn this matter into smiling faces.
Please consider
Atleast show the professionalism of verimark and turn this matter into smiling faces.
Please consider
nE
nahim E's updateReviewer Update
12 Nov 2025, 21:51I must say a Huge thank you to Daryl Lawrence from head office for the assistance and sorting out my iron issue to the team out at service my respect and gratitude.i do apologize that sometimes customers get frustrated with the after sales due to the miscommunication from sales and floor staff that really make the process hard.again a big thank you
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nahim E's update12 Nov 2025, 21:51
Reviewer Update
I must say a Huge thank you to Daryl Lawrence from head office for the assistance and sorting out my iron issue to the team out at service my respect and gratitude.i do apologize that sometimes customers get frustrated with the after sales due to the miscommunication from sales and floor staff that really make the process hard.again a big thank you
Verimark's replyOfficial
13 Nov 2025, 06:29Thank you so much, Nahim, for your kind words and understanding. We truly appreciate your patience and are glad that Daryl and the service team could assist you.
Your feedback means a lot to us, and we’ll be sure to share it with the team. 💙
The Verimark Team
Your feedback means a lot to us, and we’ll be sure to share it with the team. 💙
The Verimark Team
Verimark's reply13 Nov 2025, 06:29
Official
Thank you so much, Nahim, for your kind words and understanding. We truly appreciate your patience and are glad that Daryl and the service team could assist you.
Your feedback means a lot to us, and we’ll be sure to share it with the team. 💙
The Verimark Team
Your feedback means a lot to us, and we’ll be sure to share it with the team. 💙
The Verimark Team