tM
thato M
1 reviews | Active since Oct 2012
19 Mar 2021, 11:08
Help refused
I bought a floorwiz spin mop from the verimark in May 2020 from the Alberton new market. I was told that the warranty is 12 months, the motor in the bucket has stopped working I took it to the store and I was told told that the warranty is for the bucket only. I was not told that when I purchased the mop. The attitude I received was shocking especially from the girl there. They refused to help me now I'm stuck with a mop I cannot use.
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Verimark's replyOfficial
24 Mar 2021, 12:57Dear Thato
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumersPlease see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.· Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
The matter with our staff in the New Market Mall has been escalated to the relevant Area Manager and all the necessary steps will taken accordingly
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumersPlease see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.· Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
The matter with our staff in the New Market Mall has been escalated to the relevant Area Manager and all the necessary steps will taken accordingly
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Best regards,
Verimark's reply24 Mar 2021, 12:57
Official
Dear Thato
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumersPlease see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.· Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
The matter with our staff in the New Market Mall has been escalated to the relevant Area Manager and all the necessary steps will taken accordingly
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumersPlease see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.· Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
The matter with our staff in the New Market Mall has been escalated to the relevant Area Manager and all the necessary steps will taken accordingly
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Best regards,