ZL
Zandre L
1 reviews | Active since Jan 2015
05 Apr 2026, 19:38
Green mop and bucker
Green mop and bucket that does not last more than 3 months this was bought at game zevenwacht mall on the 25th January 2026.. A friend bought it as a gift since end of march 2026 the mop makes a squeaky sound and you cant fill it over the spinning feature because then it leaks. My friend did not keep the slip obviously so i went to game zsvenwacht on the 05 April 2026 with the bucket and the i told the sales guy you pay alot of money then it dont evens last 6 months but you get 2 year gaurantee on the mop. So they refuse to help me or ecchange the mop without the slip
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Verimark's replyOfficial
06 Apr 2026, 16:06Hi Zandre,Thank you for your feedback and we are sorry for the inconvenience caused.Please note that the store requires proof of purchase for any exchange or refund, as per policy. We understand this is frustrating.You may take the unit back to the Game store and ask the store assistant to assess the product. If there is a faulty part, they can advise you and assist with ordering the replacement part for you to purchase.Thank you for your understanding.Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's reply06 Apr 2026, 16:06
Official
Hi Zandre,Thank you for your feedback and we are sorry for the inconvenience caused.Please note that the store requires proof of purchase for any exchange or refund, as per policy. We understand this is frustrating.You may take the unit back to the Game store and ask the store assistant to assess the product. If there is a faulty part, they can advise you and assist with ordering the replacement part for you to purchase.Thank you for your understanding.Kind regards,
The Verimark Team
The Verimark Team
Best regards,