Great staff not so great product

Verimark, I am not a new client rather older and perhaps more cantankerous one. If nothing else is taken from this review, take this, as a client you would have lost me if it was not for your staff at Centurion (Lettie) and call centre (Daryl). They have been patient, allowed me to vent my frustration and offered to help in any way they could. And I appreciate that. But you can have the best staff in the world, if your product is inferior let's face it, there is only so much a client will accept. Now what gives me the right to be bombastic and write this review....well I have owned many verimark products but since January have purchased the 1800w power max, commercial, clean master 1, duravac and duravac pro. In addition I owned the Bissel big green clean machine which unfortunately gave up and was thrown away. However being an ocd person I have also acquired genesis hydrovac plus, Philips, Electrolux, bennet read vacuums and so on. But more importantly, I use them. Meaning I grasp terms like suction power kpa, capacity, run time, motor variance, heat displacement, pipe restriction diameter etc.

Now before I share my customer experience, and it may be seen as whining, its not. It has been resolved as of yesterday by Lettie. And take me at my word, had Lettie not been such an ambassador for your company this review would have torn deep into specifics of your equipment which may cause many too review their purchases.

The power 1800w was purchased via takealot, 5 days later suction failed. Returned, replaced, but again failed. This was replaced by Duravac pro. Worked, 1 week later developed a noise that left my head feeling like dentist had been drilling an hour. So new filters etc purchased, inserted (3 week old machine). But noise persisted. Then I ordered a different machine, the comercial. Turned on ran burning plastic etc..only to discover a casting mould had not been removed from the pipe. After mails, I pushed out the piece and the vacuum suddenly became what I had thought it should be. Great, we move on. I ourcased a clean master 1 via takealot, it arrived box looked like it fell of a truck, and multiple taoe marks....new ....i think not so returned. The duravac was sent in and upon collection a clean master 1 demo was purchased. Returned home, connected up and ran. My daughter ( 7 yrs old) starts yelling dad there's water....as its afternoon and I am tired I say yes...it sprays so we can clean the carpets.....but then I think um wait if she is behind me *** where's the water? Low and behold there was water. Leaking from joints, pipes, down casing over carpet, floor, so on....I guess around 3/4 of container. Now bare in mind we are now around 15h30. So many f words fly, I reconnect, it just gets worse and I decide the only way to resolve is go swap out the machine. We repack, 2 kids and vacuum loaded we head back in peak hour to centurion. Lettie helps,get a brand new unit load up head back. Dry what I can after spending an hour in traffic and next morning assemble. Machine won't engage pump, remote function doesn't work and this is a new unit out the box. The demo had modified pipes, grease, oil all over etc. New unit clean but connectors didn't clamp properly. So I call Lettie, I cold hear her hesitancy as my temper was now not so contained. We agree I will come in. Anyway, I had during the video call where we checked connections, power, remote etc left the power switch on. And then the magic fairies of all things vacuum decided it was time to engage the pump. So it engaged. Water drips from pipes, pump run smooth. So overall better than first unit. But not right. But by now I am as they say gatvol. I had over 2 days expended around 9 hours just on vacuums. So again, dry what we can repack box and again head back to centurion. Now if I may digress for a second. When angry my mouth knows no bounds, my language is colourful and I am abrupt, however I am pretty technical and ocd so well argumentative. So you can well imagine te apprehension of having me in a public shop. In the interim, Letting had honoured her end. She contacted head office. So we exchanged the duravac, handed back clean master, checked the replacement and left....around 14h05 yesterday. Now you are all reading this shaking your head thinking why such a long review....it's simple. Your QC document is worth nothing. Anything ticked in a straight line straight manner indicates it was completed after the fact....we can debate this if you want. On not 1 but 4 machines, simple checks resulted in quality failures. On one machine components used I believe are swap put components leading to leaks and not checked at QC. Now we can argue quality but then explain a brand new pipe with casting mould issue...and highly visible. Filters squished into containers resulting in distortion of ribbing.....look I can go on. But the ultimate point of this entire review is to say..... your frontline staff do an excellent job, you need to assess your build quality. The wasted time, fuel, packing and cleaning could all have been avoided by what's called FRFT. So when all is said and done I now have two comercial units, hydrovac plus and some others....with warranty. So hopefully they will last. Daryl, Lettie and Leon (and unnamed regional manager), my thanks for all your efforts. Genesis/Verimark....go read forums, take the technical info and apply....use it don't use it.