aM
ana M
1 reviews | Active since Jun 2009
21 Apr 2022, 19:46
GORILLA LIGHT WASTE OF MONEY
Gorilla light was of money! Needed light for loadshedding and didn't want to go to cheap shops so thought Verimark would be solution. Ensured it's fully charged. Always! Lasts just abt 1h20! Can't see me thr loadshedding for 1 session. Gets so dim can't even manage to find a candle to light. AND I had to get the correct cable to charge it!!! The China town brand I had previously lasted way over a couple of hours
So disappointed! What a waste. Next time rather just buy two or three from China town
Sitting in the dark!
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Verimark's replyOfficial
22 Apr 2022, 07:48Good day
Thank you for taking the time to raise your concern on Hellopeter.com.
Thank you for bringing this to our attention, our sincere apologies for any inconvenience caused.
In order for us to expedite the process, you can return the Gorilla Light back to our Verimark if you are still within the 15 days money back
Please see below guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently. the
kind regards
Verimark team
Thank you for taking the time to raise your concern on Hellopeter.com.
Thank you for bringing this to our attention, our sincere apologies for any inconvenience caused.
In order for us to expedite the process, you can return the Gorilla Light back to our Verimark if you are still within the 15 days money back
Please see below guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently. the
kind regards
Verimark team
Verimark's reply22 Apr 2022, 07:48
Official
Good day
Thank you for taking the time to raise your concern on Hellopeter.com.
Thank you for bringing this to our attention, our sincere apologies for any inconvenience caused.
In order for us to expedite the process, you can return the Gorilla Light back to our Verimark if you are still within the 15 days money back
Please see below guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently. the
kind regards
Verimark team
Thank you for taking the time to raise your concern on Hellopeter.com.
Thank you for bringing this to our attention, our sincere apologies for any inconvenience caused.
In order for us to expedite the process, you can return the Gorilla Light back to our Verimark if you are still within the 15 days money back
Please see below guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently. the
kind regards
Verimark team