Gorilla in the mist for Verimark

Item: Verimark
Rating: 1
Author: Najewa D

Gorilla expansion hose purchased, thought its the end of challenging watering in garden. Turned out to be gorilla nightmare. Hose was repaired twice. To repair you are required to provide proof of purchase. On the second repair was given a 16m hose instead of 23m. This was after travelling to their head office store. Suddenly the proof of purchase (photo sent to customer services) was no longer good enough The photo includes details of length of hose.

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Replies (2)

Najewa D's updateReviewer Update

30 Jun 2018, 10:23

Disgraceful!!! Unacceptable customer service, not even a call or a response. My cash slip with date of purchase and length of hose was good enough to book the hose in for repairs. Now suddenly its not good enough when a shorter hose was returned to me. This is broad daylight incompetence and cheating customers. Definitely not a business reflecting values !!!!!

Najewa D's update30 Jun 2018, 10:23

Reviewer Update

Verimark's replyOfficial

02 Jul 2018, 13:02

Dear Najewa Davids

Thank you for bringing this to our attention, our sincere apologies for any inconvenience caused. Thank you for taking my call earlier

We are currently investigating this as a matter of urgency

We will revert back shortly

Kind regards

Verimark team

Verimark's reply02 Jul 2018, 13:02

Official