Gorilla hose

So I'm writing a new review because I haven't gotten a response from the previous one. I went to the store to collect the hose that can't be replaced or sent away for inspection and they couldn't find it at the store after I was told to go collect it. My contact number was taken down and then about a week and abit later they told me to collect it. I went into the store to collect the broken hose and now there's a part missing off the hose. I would really like to know where that is because bad enough you won't replace the hose but will rather take a part off my hose.