1 reviews | Active since Sept 2018
Genisis Vortex Vacuum
Dear Verimark
In December 2020 I bought a Genises vortex vacuum from Game in the Greenstone Mall. From day one we had issues with the plastic rods, they always never stayed intact when vacuuming. Always coming apart.
As a consumer we were unaware that the plastic rods were defected , and eventually in Jan it cracked. I took the unit back to Game and the consultant advised that its not the right ones, however since we brought it late he cannot do much. So he swopped our rods with the ones on display.
The vacuum worked fine however it cracked again (March) !!! And this time we cannot us it.
How is a product supposed to last long term when its so weakly made ? We do not have any issues with the unit and its suction power, its just your weakly manufacturered plastic rods.
Please assist!!!! As I cannot use the vacuum currently.
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Multi vortex , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
Best regards,
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Multi vortex , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
Best regards,
It will be going in tomorrow @Rosebank Verimark.
Thank you so much for the speedy response. Hoping to resolve this issue at the soonest.
It will be going in tomorrow @Rosebank Verimark.
Thank you so much for the speedy response. Hoping to resolve this issue at the soonest.