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Barbara B
1 reviews | Active since Aug 2021
26 Aug 2021, 12:17
Genisis vacuum cleaner not worth the while. Do not waste your time.
Im kicking myself for not listening to a customer instore warning me about the Genisis vacuum cleaners not being worth the while and that she regretted getting hers.
I bought a Demo: Gen Multi Vortex Vacuum from Verimark Rosebank on 21/03/21. Being a demo it had a 1 year warranty to back the machine and its abilities. The sales consultant was enthusiastic about the product and I was convinced that it was a good choice. Verimark had a sale!
On my first day of using the machine, I noticed that this 2000w machine had barley no suction once the attachments was connected. To top it, the vacuum cut out after after 30mins of using it, a safety mechanism to protect the motor from overheating... I have wooden floors and loose carpets.
I took the machine back and the very helpful store assistant swapped it for another.
This time the new machine cut out again after only 15 mins. I gave it the benefit of the doubt and tried the machine on another day. It cut out after 15 mins again. I don't need a workhorse, I need something basic to do the job.
I took it back and explained that I do not have faith in this product and that I would rather have a credit note. I do not want this machine. I would not buy any other Genisis vacuum cleaner, ever again. And I will do my best to inform anyone else about this substandard product.
The Verimark protocol is to book it in for a service, and that is that. No refund no choice. The product does not deliver and problems are not dealt with accordingly to merit. The customer's needs does not come first, Verimark has their money and sorry for you.
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Replies (3)0
Replies (3)
Verimark's replyOfficial
26 Aug 2021, 13:30 Good day BarbaraThank you for your email.
I do understand your frustration - however your product is out of the refund period.
Kindly note that this site is to provide customers with information only, and as such cannot authorise refunds or exchanges outside our guarantees. You are welcome to contact our customer care department on ***if you are not satisfied with our reply. Please however be advised that they are bound by the same policies and procedures which are laid out in our terms and conditions. If you require further information or assistance, you can contact them directly. Please see the below regarding the consumer protection act on our products regarding repairs, refunds or returns. Kindly note that you have a 1-year guarantee on the demo model. If you no longer want the demo unit, you may have to sell it privately. 15 days exchange or refund policy: We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems What if the goods are unsuitable for the purpose I initially bought them for? If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 15 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson. Subject to our rights in law to charge you for use and to get the goods fit for re-stocking, we will give you a refund.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the item back to us with a copy of your purchase slip so that we can assess it at our head office.
We appreciate the trouble that you took to bring this matter to our attention.
Regards
The Verimark Team
I do understand your frustration - however your product is out of the refund period.
Kindly note that this site is to provide customers with information only, and as such cannot authorise refunds or exchanges outside our guarantees. You are welcome to contact our customer care department on ***if you are not satisfied with our reply. Please however be advised that they are bound by the same policies and procedures which are laid out in our terms and conditions. If you require further information or assistance, you can contact them directly. Please see the below regarding the consumer protection act on our products regarding repairs, refunds or returns. Kindly note that you have a 1-year guarantee on the demo model. If you no longer want the demo unit, you may have to sell it privately. 15 days exchange or refund policy: We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems What if the goods are unsuitable for the purpose I initially bought them for? If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 15 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson. Subject to our rights in law to charge you for use and to get the goods fit for re-stocking, we will give you a refund.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the item back to us with a copy of your purchase slip so that we can assess it at our head office.
We appreciate the trouble that you took to bring this matter to our attention.
Regards
The Verimark Team
Verimark's reply26 Aug 2021, 13:30
Official
Good day BarbaraThank you for your email.
I do understand your frustration - however your product is out of the refund period.
Kindly note that this site is to provide customers with information only, and as such cannot authorise refunds or exchanges outside our guarantees. You are welcome to contact our customer care department on ***if you are not satisfied with our reply. Please however be advised that they are bound by the same policies and procedures which are laid out in our terms and conditions. If you require further information or assistance, you can contact them directly. Please see the below regarding the consumer protection act on our products regarding repairs, refunds or returns. Kindly note that you have a 1-year guarantee on the demo model. If you no longer want the demo unit, you may have to sell it privately. 15 days exchange or refund policy: We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems What if the goods are unsuitable for the purpose I initially bought them for? If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 15 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson. Subject to our rights in law to charge you for use and to get the goods fit for re-stocking, we will give you a refund.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the item back to us with a copy of your purchase slip so that we can assess it at our head office.
We appreciate the trouble that you took to bring this matter to our attention.
Regards
The Verimark Team
I do understand your frustration - however your product is out of the refund period.
Kindly note that this site is to provide customers with information only, and as such cannot authorise refunds or exchanges outside our guarantees. You are welcome to contact our customer care department on ***if you are not satisfied with our reply. Please however be advised that they are bound by the same policies and procedures which are laid out in our terms and conditions. If you require further information or assistance, you can contact them directly. Please see the below regarding the consumer protection act on our products regarding repairs, refunds or returns. Kindly note that you have a 1-year guarantee on the demo model. If you no longer want the demo unit, you may have to sell it privately. 15 days exchange or refund policy: We will refund or exchange most goods if you return them within 15 days of purchase. However, the goods must still be in their original condition and packaging, and you must provide us with proof of payment for the goods. Also, returned goods must be complete with all the accessories included in the original purchase, as well as any Freebies received with the purchase. You will be required to offer us an explanation for the return and offer us the opportunity to address any problems What if the goods are unsuitable for the purpose I initially bought them for? If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 15 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson. Subject to our rights in law to charge you for use and to get the goods fit for re-stocking, we will give you a refund.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the item back to us with a copy of your purchase slip so that we can assess it at our head office.
We appreciate the trouble that you took to bring this matter to our attention.
Regards
The Verimark Team
BB
Barbara B's updateReviewer Update
29 Aug 2021, 08:28Dear Verimark team.
I don't think you understand my frustration " however thank you for your 'copy paste' response.
Kindly note that I am providing future customers with information not only about the product I regretfully bought but also about Verimark and their customer's care and procedures.
Who buys a product with the intent of returning it within 15 days... Who has that time restrictions anyway? I understand that I am bound by your terms and conditions that protects only you from loss. And future customers need to take that into consideration when buying products from Verimark.
Like I wrote, you have your sale and my money in your pocket. Your customer has a sub standard vacuum machine that was sold to her by a trained Verimark saleswoman whom convinced her that the product she was about to buy was perfectly good and reliable. After returning the first machine the second one presented itself with the same problem. The machine cuts out, I don't need a vacuum cleaner that cant even vacuum 1 room at a time. Because it is out of 15 days the 't&c' prevents me from getting my money back.
My machine is at your Rosebank store, you can keep it, my disappointment to your generic reply and my money.
Barbara Botes
I don't think you understand my frustration " however thank you for your 'copy paste' response.
Kindly note that I am providing future customers with information not only about the product I regretfully bought but also about Verimark and their customer's care and procedures.
Who buys a product with the intent of returning it within 15 days... Who has that time restrictions anyway? I understand that I am bound by your terms and conditions that protects only you from loss. And future customers need to take that into consideration when buying products from Verimark.
Like I wrote, you have your sale and my money in your pocket. Your customer has a sub standard vacuum machine that was sold to her by a trained Verimark saleswoman whom convinced her that the product she was about to buy was perfectly good and reliable. After returning the first machine the second one presented itself with the same problem. The machine cuts out, I don't need a vacuum cleaner that cant even vacuum 1 room at a time. Because it is out of 15 days the 't&c' prevents me from getting my money back.
My machine is at your Rosebank store, you can keep it, my disappointment to your generic reply and my money.
Barbara Botes
BB
Barbara B's update29 Aug 2021, 08:28
Reviewer Update
Dear Verimark team.
I don't think you understand my frustration " however thank you for your 'copy paste' response.
Kindly note that I am providing future customers with information not only about the product I regretfully bought but also about Verimark and their customer's care and procedures.
Who buys a product with the intent of returning it within 15 days... Who has that time restrictions anyway? I understand that I am bound by your terms and conditions that protects only you from loss. And future customers need to take that into consideration when buying products from Verimark.
Like I wrote, you have your sale and my money in your pocket. Your customer has a sub standard vacuum machine that was sold to her by a trained Verimark saleswoman whom convinced her that the product she was about to buy was perfectly good and reliable. After returning the first machine the second one presented itself with the same problem. The machine cuts out, I don't need a vacuum cleaner that cant even vacuum 1 room at a time. Because it is out of 15 days the 't&c' prevents me from getting my money back.
My machine is at your Rosebank store, you can keep it, my disappointment to your generic reply and my money.
Barbara Botes
I don't think you understand my frustration " however thank you for your 'copy paste' response.
Kindly note that I am providing future customers with information not only about the product I regretfully bought but also about Verimark and their customer's care and procedures.
Who buys a product with the intent of returning it within 15 days... Who has that time restrictions anyway? I understand that I am bound by your terms and conditions that protects only you from loss. And future customers need to take that into consideration when buying products from Verimark.
Like I wrote, you have your sale and my money in your pocket. Your customer has a sub standard vacuum machine that was sold to her by a trained Verimark saleswoman whom convinced her that the product she was about to buy was perfectly good and reliable. After returning the first machine the second one presented itself with the same problem. The machine cuts out, I don't need a vacuum cleaner that cant even vacuum 1 room at a time. Because it is out of 15 days the 't&c' prevents me from getting my money back.
My machine is at your Rosebank store, you can keep it, my disappointment to your generic reply and my money.
Barbara Botes
Verimark's replyOfficial
30 Aug 2021, 07:56Hi Barbara
Thank you for bringing this to our attention, our sincere apologies for any inconvenience caused.
We are currently investigating this as a matter of urgency
We will revert back shortly
Regards
Verimark team
Thank you for bringing this to our attention, our sincere apologies for any inconvenience caused.
We are currently investigating this as a matter of urgency
We will revert back shortly
Regards
Verimark team
Verimark's reply30 Aug 2021, 07:56
Official
Hi Barbara
Thank you for bringing this to our attention, our sincere apologies for any inconvenience caused.
We are currently investigating this as a matter of urgency
We will revert back shortly
Regards
Verimark team
Thank you for bringing this to our attention, our sincere apologies for any inconvenience caused.
We are currently investigating this as a matter of urgency
We will revert back shortly
Regards
Verimark team